Quilt Software · 19 hours ago
Implementation Specialist
Provo, UT
Full-time
Onsite
Entry Level
$50K/yr - $60K/yr
1+ years expQuilt Software is seeking an experienced Implementation Specialist to join their growing customer success team. This role involves serving as the primary point of contact for new customers and ensuring they successfully implement their point-of-sale systems through various support tasks.
FinanceInformation TechnologySoftware
No H1B
Responsibilities
Serve as the primary point of contact for new customers assigned to you
Manage a rotating list of assigned customers through the setup process
Ensure the customer receives timely assistance with setup, needs analysis, installation, data import, and software training to get their POS system operational
Perform data imports using Excel and provided tools to prepare and import customer data files to the POS software
Basic remote hardware setup and configuration
Be a subject matter expert on the software you are assigned to implement
Fully train the customer on the software, ensuring their needs are met
Collect customer feedback and suggesting areas of improvement, serving as the customer’s advocate
Collaborate with every department to ensure the task at hand is completed or delegated properly
Manage and update customer health metrics and information in Salesforce
Navigate customer needs with patience and empathy
Get customers live and operational in a timely manner to meet team objectives
Provide service our customers can brag about
Qualification
Required
BA or BS degree
1-2 years of work experience in customer service, software implementation, customer onboarding
Ability to manage multiple tasks
Proactive and innovative
Superb communication skills - written and verbal - with an understanding of situational best practices
Unmatched organizational skills
Positive attitude and empathetic
Preferred
Experience with Google Suite and Salesforce
Benefits
Comprehensive benefits package including medical, dental, and vision coverage
401k Opportunity with Company Match
Opportunities for career growth and advancement within a rapidly growing company
Ongoing training and professional development initiatives
Fun and collaborative work environment with a focus on teamwork and innovation
Company
Quilt Software
Quilt Software is an acquisition platform for inventory management software companies.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
PSG Equity
2021-01-01Private Equity
Leadership Team
Joe Karbowski
Chief Technology Officer
Recent News
Company data provided by crunchbase