MSP/VMS Change Management Lead jobs in United States
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Pinnacle Group, Inc. · 15 hours ago

MSP/VMS Change Management Lead

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level

Pinnacle Group, Inc. is seeking an MSP/VMS Change Management Lead to oversee change management activities for Managed Services Program and Vendor Management System implementations. The role involves leading communications, training, documentation, and post-go-live support to ensure successful adoption and sustained change.

IT ManagementSoftware
Hiring Manager
Kathryn Nelson
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Responsibilities

Lead targeted change communications, email campaigns, newsletters, and supplier communications for VMS transitions (20%)
Develop, update, and maintain VMS documentation including QRGs and role-based job aids (20%)
Design, deliver, and maintain live and recorded training, office hours, and enablement materials (25%)
Support UAT, readiness assessments, feedback analysis, and go-live preparation (15%)
Lead 30-day post-go-live hypercare, track adoption metrics, and resolve stabilization issues (10%)
Support data management and readiness activities, including collecting, validating, and maintaining accurate supplier contact data to enable change communications, and supporting system data clean-up efforts in preparation for VMS implementations (10%)

Qualification

VMS implementation experienceChange management leadershipStakeholder engagementUAT supportTraining developmentVNDLY experienceLeadership capabilitiesCommunication skillsProblem-solving skillsOrganizational skills

Required

Proven hands-on experience leading change management for a VMS implementation or optimization
Demonstrated experience supporting large-scale MSP, VMS, or enterprise system transformations
Strong background in change communications, training, and stakeholder engagement
Experience supporting UAT, go-live readiness, and post-go-live hypercare
Excellent organizational, written, and verbal communication skills
Ability to work independently in a fully remote environment

Preferred

Experience with VNDLY, Fieldglass, and/or Beeline

Company

Pinnacle Group, Inc.

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Pinnacle Group is a leading provider of information technology and workforce solutions.
dateFounded in 1996
location
Dallas, Texas, USA
people-size5001-10000 employees
web-link
http://pinnacle1.com

Funding

Current Stage
Late Stage

Leadership Team

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Nina Vaca
Founder, Chairman & CEO
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Michael Keiper
Senior Vice President - Strategic Services
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Recent News

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Company data provided by crunchbase