Oldcastle APG · 23 hours ago
Customer Service Representative
Gainesville, FL
Full-time
Onsite
New Grad, Entry LevelOldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions. The Customer Service Representative is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, and resolution to client inquiries or issues.
Building MaterialConstructionHome ImprovementManufacturing
Responsibilities
Assist customer with product questions, ordering, order tracking, complaints and problems
Enter orders into system for billing and delivery
Prepare quotes and coordinates mailings of literature and samples
Coordinate delivery schedules with dispatch
Keep merchandise and sales brochures stocked on shelves
Retrieve needed information for credit department
Issue credits or debits accurately when applicable
Answering incoming calls and managing voice mails
Taking sales orders from sales representatives and customers by phone, radio, email and text message
Assisting walk-in counter customers
Receiving cash payments and running credit card approvals and check approvals
Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes
Printing and distributing e-mailed customer purchase orders
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Qualification
Required
High school diploma / equivalent or a comparable combination of education, experience or training in related field
Proficient in Microsoft Office Suite
Good with basic math
Good organizational and problem solving skills
Experience with multi-line phone system
Attention to detail
Strong phone and verbal communication skills along with active listening
Ability to multi-task
Ability to sit for extended periods of time
Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard
Bending and some lifting
Extensive writing
Extensive phone and radio use
Tasks can be very repetitive
Able to provide assistance to others in moving heavier or bulkier objects
Slight lifting of ship tickets and overnight packages
Preferred
Experience within the Paver or Masonry business a plus, but not mandatory
Benefits
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
Company
Oldcastle APG
Oldcastle APG is a manufacturing company that supplies a wide variety of masonry and hardscape products to various customers. It is a sub-organization of Adams Products Company.
Founded in 1978
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$0.01MKey Investors
Ben Franklin Technology Partners of Northeastern Pennsylvania
2020-10-27Debt Financing· $0.01M
Leadership Team
Jenny Nail
Chief Revenue Officer (CRO)
Sheri Klumb
Executive Assistant to Chief Information Officer
Recent News
2025-11-15
2025-10-20
2025-08-29
Company data provided by crunchbase