Answering Service Care · 8 hours ago
Call Center Operations Manager
Margate, FL
Full-time
Onsite
Mid, Senior Level
$58K/yr - $58K/yr
5+ years expAnswering Service Care is a leader in customer service excellence, seeking a dynamic Call Center Operations Manager to oversee daily operations. The role involves fostering a positive team culture, driving operational success, and developing talent while ensuring high levels of customer satisfaction.
Call CenterOutsourcingProfessional Services
Responsibilities
Inspire and Lead: Foster a culture of positivity, accountability, and empathy, where every team member feels empowered to excel
Drive Success: Set, monitor, and achieve operational KPIs to deliver outstanding results and exceed expectations
Celebrate Excellence: Use data and performance metrics to identify top achievers and celebrate their success through kudos, recognition programs, and awards
Optimize Performance: Regularly review team performance, analyze trends, and implement strategies to drive continuous improvement
Build a Stellar Team: Attract, hire, and retain top talent, ensuring each team member aligns with our company culture and values
Develop Leaders: Provide comprehensive training for new hires and ongoing development for the team, enhancing skills and preparing them for future success
Set Goals, Achieve More: Develop actionable monthly, quarterly, and annual plans to guide your team toward achieving shared objectives
Be the Client Advocate: Partner with our Customer Success team to stay attuned to client feedback, build strong relationships, and drive customer satisfaction and growth
Collaborate Across Teams: Work closely with other managers and departments to ensure seamless operations and a unified approach to achieving company goals
Qualification
Required
At least 5 years of experience in customer service, including a minimum of 2 years in a management or leadership role where you've inspired teams to excel
Exceptional leadership and interpersonal skills, with a knack for motivating, coaching, and building a cohesive, high-performing team
Strong verbal and written communication skills that help you effectively manage relationships and resolve challenges
Thrive in a fast-paced environment, demonstrating sharp problem-solving and decision-making abilities to seize opportunities
A proactive self-starter who can independently manage multiple tasks, priorities, and deadlines with ease
Proficient in Windows, Web applications, MS Office, Google Docs, and other business tools, ensuring smooth and efficient operations
Reliability is non-negotiable. You have a stellar attendance record, are always punctual, and are adaptable to changing needs
Your positive attitude, approachability, and genuine care for others shine through, especially when navigating diverse or challenging situations
Preferred
A Bachelor's Degree in Business Management or a related field is preferred
Benefits
Paid Training
Health/Dental/Vision & Term Life
PTO (Start earning on day one)
401k
Employee Assistance Program (Free Training & Development Courses)
Childcare Reimbursement up to $375 a month
Gym membership reimbursement
Company sponsored snacks
Company
Answering Service Care
We Get It, So You Don't Have To
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Shooster
CEO
Luis Bedoya
Chief Operating Officer
Company data provided by crunchbase