Marco Technologies · 7 hours ago
Service Data Operations Manager
Bondurant, IA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expMarco Technologies is a company focused on enhancing service operations, and they are seeking a Service Data Operations Manager to support their National Service Depot. This role involves providing reporting, analysis, and operational insights to improve efficiency and drive performance in Depot operations.
Cloud Data ServicesDocument ManagementInformation ServicesInformation TechnologySecuritySoftware
Responsibilities
Lead and maintain all reporting and analytics tied to CUP performance, CPC reduction, Depot Repair activity, refurbishment throughput, and overall, Depot efficiency
Identify trends and opportunities in high-cost devices, repair cycle time, parts usage, and refurbishment yield to support key service and financial goals
Partners with Service, Logistics, and Finance to track and improve operational performance, validate data, and support planning and budgeting needs
Provide weekly and monthly metrics to the National Service Operations Senior Manager and VP of Service & Logistics, highlighting operational progress and areas for improvement
Support daily Depot operations by ensuring accurate data entry, clean reporting, and consistent tracking of repairs, refurbishment stages, and device movement
Help refine and maintain standard processes that improve the accuracy and reliability of service-related data
Stay informed on copier performance trends to help guide decisions around swaps, repairs, refurbishment, and advance exchange strategies
Represent Marco in a professional manner and collaborate effectively with both leadership and frontline teams
Attend required meetings and participated in discussions related to Service Depot performance and planning
Attend required company
Act in accordance with Marco policies and procedures as set forth in the Employee Handbook
Perform other related duties as assigned
Qualification
Required
Bachelor's degree or equivalent 10 years+ of industry experience
Proficient in business collaboration and analytics tools, including MS Office applications (Excel, Outlook, PowerPoint), Power BI, SQL, and other company- and client-specific systems, with the ability to leverage reporting platforms to improve operational efficiency and decision-making
Demonstrates advanced analytical capabilities, including interpreting large datasets, identifying trends, diagnosing root causes of complex issues, and delivering actionable, data-driven insights to address operational and client challenges
Possesses strong communication skills, effectively collaborating with both technical and non-technical stakeholders, and building productive, cooperative relationships across all levels of an organization
Brings knowledge of service-related metrics such as CPC (Cost Per Copy), repair cycle times, parts utilization, and refurbishment yield, with experience in service operations, depot repair procedures, or related technical service environments
Exhibits familiarity with copier/MFP hardware performance, refurbishment workflows, and device lifecycle management, with the ability to support daily service operations through accurate data handling and adherence to standardized processes
Demonstrates commitment and accountability by seeing projects and tasks through from initiation to completion, consistently delivering quality results while seeking continuous improvement
Shows initiative by proactively identifying problems, addressing them independently when possible, and engaging appropriate resources to ensure timely and effective resolution
Effectively manages multiple priorities and projects simultaneously by developing detailed schedules, optimizing workflows, and adapting quickly to shifting priorities while meeting deadlines
Works collaboratively in team environments, contributing meaningfully to shared objectives, taking responsibility for outcomes, and motivating self and others through enthusiasm, reliability, and a positive attitude
Displays confidence and flexibility when navigating change and challenging situations, adapting approaches as needed to meet evolving business and operational demands
Company
Marco Technologies
Marco is a technology services company that specializes in hosted/cloud services, managed services, business IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Wyatt
Chief Executive Officer
Chris Burns
Associate Sales Representative
Recent News
2025-12-08
2025-04-28
Million Click
2022-07-27
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