National Church Residences · 1 day ago
Front Desk Clerk-Commons
Columbus, OH
Part-time
Onsite
Entry Level
1+ years expNational Church Residences is a supportive housing organization, and they are seeking a Front Desk Clerk to ensure the safety and security of the building and its residents. The role involves monitoring lobby traffic, managing rental payments, and maintaining communication with residents and staff.
Elder CareHealth CareNursing and Residential Care
Responsibilities
Monitor traffic through lobby and ensures all guests check in and out, showing proper identification and follow building rules
Accept and account for rental payments
Be alert at all times and log in any occurrence during shift
Follow all procedures in desk manual
Sort and distribute mail in a timely manner
Conduct periodic inspections of common areas of the building
Report any hazardous conditions or emergency situations to management, follow safety precautions, and log in book
Must obtain coverage for vacation and sick time by contacting other desk staff to ensure shifts are covered adequately. Responsible for desk coverage until replacement arrives
Attend all required meetings and court appearances
Contact assistant manager directly a minimum of four hours prior to shift if you are unable to report to work
Maintain neat and clean appearance of lobby. (Business casual attire)
Keep maintenance work order requests in maintenance system and report emergency requests to Maintenance Department
Must report to work in a timely manner. This position requires travel and coverage for and between multiple buildings. Must have adequate transportation to work any shift at any location in the on-call, sick, vacation coverage
At no time will this position cover more than 2 consecutive shifts within a 24 hour period
Must be able to communicate effectively with residents and staff members
"Time Away From Work" requests must be submitted two weeks prior to the time off request and authorized by your direct supervisor in accordance with all other NCR HR policies
Will not become personally involved with residents or direct staff in or outside of the work place, (i.e. physically, emotionally, financially, etc.) A single violation is grounds for immediate termination of employment
The above statements describe the general nature and level of work being performed in the job. They are not intended to be 100% exhaustive list of all duties, and indeed, additional responsibilities may be assigned as required, by management
Monitor traffic through lobby by ensuring that all guests check in and out
Monitor traffic by ensuring that all guests provide proper identification and that he/she follows all guest policies and building rules while in the building (verified by guest log and overnight sheet)
Be alert at all times (verified by a hourly documentation in log) and log all occurrences during shift
Be at work on time with no more than 5-minute grace period
Answer phone; 1 -3 rings. "Thank you for calling — How may I direct your call?"
Take phone messages which include: (STAFF ONLY) The name of the person who the message is for The message The name of the person who is leaving the message The time The date The initials
Buzz in all residents/visitors/staff within 1-3 seconds
Sort mail and place in appropriate boxes within 20-45 minutes of receipt
With all interactions, Desk Clerks will say please, thank-you, let me find out for you, or ask if they may help in directing them to the appropriate person
Qualification
Required
Must have at least 1 year of current work
High School Degree or GED
To have an understanding, appreciation and commitment to the mission and philosophy of NCR and the Supportive Housing Division
Excellent customer service, multi-task and detail oriented, and ability to follow directions and all procedures in front desk manual
Ability to communicate effectively both orally and in writing
Basic math and analytic skills
Strong organizational skills
To be skilled in conflict mediation and negotiation
To be able to demonstrate clear, professional boundaries
Ability to work in a team environment
Ability to act in a professional manner
Understanding of low income and homeless individuals and their specific needs
Knowledge about crisis prevention, intervention and resolution techniques and ability to match such techniques to particular circumstances and individuals
Acknowledges and agrees to a straight 8 hour shift with access to kitchen and restroom facilities
Must report to work in a timely manner
Must obtain coverage for vacation and sick time by contacting other desk staff to ensure shifts are covered adequately
Must communicate effectively with residents and staff members
Must be alert at all times and log in any occurrence during shift
Must report to work on time with no more than 5-minute grace period
Company
National Church Residences
National Church Residences provides an array of housing & health care services for seniors with a focus on enabling them to remain at home.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4.5MKey Investors
Community Development Financial Institutions Fund
2024-10-23Grant· $4.5M
Leadership Team
Susan DiMickele
President & CEO
Tom Slemmer
Retired CEO
Recent News
2025-07-02
Seattle TechFlash
2025-06-02
Columbus Business First
2025-03-04
Company data provided by crunchbase