State of Florida · 2 days ago
INTERVIEWING CLERK - 60052931
Jacksonville, FL
Full-time
Onsite
Entry Level
2+ years expThe State of Florida is seeking an Interviewing Clerk to assist individuals applying for government assistance programs. The role involves interviewing applicants, assessing their needs, and providing guidance on eligibility and application processes.
Government Administration
Responsibilities
Effectively assisting customers in the Customer Service Center in accordance with the Department's Performance Management Plan
Effectively assessing customers' needs
Referring customers to community agencies as appropriate
Timely and accurately escalating customers' complaints/inquires as appropriate
Documenting customers' records timely and in accordance with departmental procedures
Assisting customers with completion of online or paper applications
Assisting customers with My ACCESS Accounts
Effectively communicate with internal and external customers as by departmental procedures
Effectively maintaining customer lobby log in accordance to Performance Management Plan
Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits
Qualification
Required
Must have at least 2 years of clerical experience in an office setting
Must have more than 1 year of customer service experience
Must have more than 1 -3 years of computer experience
This position requires a security background check and participation in direct deposit
NOTE: All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on the State of Florida Employment Application
Only State of Florida Applications will be accepted
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days
Preferred
Bilingual Preferred
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
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