NAPA Transportation, Inc. · 19 hours ago
CUSTOMER EXPERIENCE LEAD (MECHANICSBURG, PA)
Mechanicsburg, PA
Contract
Onsite
Mid LevelNAPA Transportation, Inc. is a company focused on providing excellent customer service in the transportation industry. The Customer Experience Lead is responsible for managing transportation orders and ensuring effective communication with customers and internal partners.
Logistics
Responsibilities
Provide proactive, best in class communication as the primary point of contact for customer service execution
Schedule and track shipments; identify and escalate potential service issues; communicate solutions and ensure follow-through
Manage daily EDI activity and maintain accurate transportation records across all systems
Monitor trailer activity, identify inefficiencies, and escalate operational gaps to appropriate teams
Collaborate with Senior Account Managers on customer strategies and service improvements
Identify service gaps and contractual accessorial revenue opportunities
Qualification
Required
Prior customer service experience required
Proactive, team-oriented approach with a strong ability to prioritize and manage multiple tasks in a fast-paced environment
Exceptional communication abilities & attention to detail
Ability to work Tuesday- Saturday
Ability to work in office
Preferred
Prior transportation industry experience preferred
Benefits
Competitive Compensation
Pay Increases (based on performance)
Career Advancement
Paid Vacation
Paid Holidays
Great Benefits
401k with company match
Medical
Prescription
Dental
Vision
Company paid life insurance
Paid time off
Tuition reimbursement
Company
NAPA Transportation, Inc.
NAPA Transportation is a transportation company that provides refrigerated truckload services.
Founded in 1991
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
R
Ron Accomando
Chief Executive Officer
J
Joseph Dennison
Chief Financial Officer
Company data provided by crunchbase