Sogeti · 1 day ago
Slack Administrator
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $105K/yrSogeti is part of the Capgemini Group, focusing on delivering innovative solutions through technology. The Slack Administrator role involves providing advanced operational support and administration for Slack Enterprise Grid, ensuring platform stability and collaborating with stakeholders to enhance Slack usage across the organization.
ConsultingInformation TechnologyProfessional ServicesSoftware
No H1B
Hiring Manager
Peyton Van Gundy
Responsibilities
Provide L2 and L3 support for Slack Enterprise Grid, serving as an escalation point for complex user and platform issues
Own ongoing maintenance and operational health of the Slack platform, including monitoring, troubleshooting, and issue resolution
Administer Slack Enterprise Grid, including workspace configuration, user provisioning, role and permission management, and license oversight
Manage support intake and back-end support operations to ensure timely and effective resolution of incidents and requests
Partner with business stakeholders to assess current Slack usage and provide advisory recommendations to improve productivity and collaboration
Coordinate vendor escalations with Slack Enterprise Support as needed and track issues through to resolution
Develop and maintain platform documentation, SOPs, and knowledge base articles to support users and internal teams
Support training delivery and creation of enablement content to improve end-user understanding and adoption of Slack features
Collaborate with cybersecurity and identity teams to maintain platform security, compliance, and overall health
Provide consultative guidance on new Slack features, enhancements, and roadmap considerations as they relate to business needs
Qualification
Required
Hands-on experience administering Slack Enterprise Grid or a similar enterprise collaboration platform
Demonstrated experience providing Tier 2 and Tier 3 support in a production enterprise environment
Strong understanding of platform operations, support workflows, and incident management processes
Ability to communicate clearly with both technical teams and business stakeholders
Experience creating and maintaining documentation, SOPs, and user-facing knowledge content
Comfortable balancing operational support responsibilities with advisory and continuous improvement work
Bachelor's or master's degree in Computer Science, Software Engineering, or an IT related field
Preferred
Slack Certified Admin
Benefits
Flexible work options
401(k) with 150% match up to 6%
Employee Share Ownership Plan
Medical, Prescription, Dental & Vision Insurance
Life Insurance
100% Company-Paid Mobile Phone Plan
3 Weeks PTO + 7 Paid Holidays
Paid Parental Leave
Adoption, Surrogacy & Cryopreservation Assistance
Subsidized Back-up Child/Elder Care & Tutoring
Career Planning & Coaching
$5,250 Tuition Reimbursement & 20,000+ Online Courses
Employee Resource Groups
Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being
Disaster Relief Programs
Company
Sogeti
Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale.
Founded in 2007
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Steve Young
Chief Operating Officer - USA
Chris Wilkins, ITIL, SAFe Agilist, A-CSM
Client Partner
Company data provided by crunchbase