Jobs via Dice · 9 hours ago
Avaya Telecom Engineer
Boston, MA
Full-time
Hybrid
Mid LevelDice is the leading career destination for tech experts at every stage of their careers. Our client, Boston Technology Corporation, is seeking an Avaya Telecom Engineer responsible for planning, designing, implementing, and operating enterprise voice and collaboration platforms across various environments.
Computer Software
Responsibilities
Own end-to-end voice/UC/CC architecture (on-prem PBX and Contact Center, future UCaaS/CCaaS) including dial plans, call routing, auto attendants, hunt groups, voicemail, video, and fax
Define, document, and enforce configuration standards, security controls, versioning, and e911 policies across platforms and sites
Qualification
Required
Strong experience with Avaya (Communication Manager, System Manager, Session Manager, Aura messaging/conferencing; CMS)
CCaaS experience: Five9, NICE, Verint or similar
Hands-on with Teams Phone, Zoom Phone, and/or other UCaaS platforms
Expertise in SIP trunking, carrier services, number porting/administration, PSTN policies
IVR/Studio scripting, call flow design, and functional workflow development
Own end-to-end voice/UC/CC architecture (on-prem PBX and Contact Center, future UCaaS/CCaaS) including dial plans, call routing, auto attendants, hunt groups, voicemail, video, and fax
Define, document, and enforce configuration standards, security controls, versioning, and e911 policies across platforms and sites
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase