TransPerfect Connect · 11 hours ago
Project Analyst
Phoenix, AZ
Full-time
Hybrid
Entry, Mid LevelTransPerfect Connect is a company that values its people and fosters individual identities across its offices. The Project Analyst is responsible for researching, collecting, and analyzing data to support strategic decision-making in project developments, working closely with both business and IT teams to ensure successful implementations and product releases.
Translation & Localization
Responsibilities
Work with the Director of Strategy and Implementation to identify and execute projects that align with the company's strategic and/or operational objectives
Analyze and provide recommendations for improvement by combining client data, subject matter experts, and data analytics tools
Can act as project liaison, communicating between staff and various managers to ensure timelines
Work directly with business users to understand business processes, gather & document requirements to implement system changes that meet business need
Assist with evaluating the complexity of project requests to determine the necessary elements and overall prioritization
May work directly with clients or client solutions teams to ensure a successful onboarding of new accounts and/or projects
Assist in the coordination testing, training, and implementation of system changes. Participate where appropriate
Evaluate the complexity of project requests to determine the necessary elements and overall prioritization
The project analyst must have a keen grasp of operations and business processes
Qualification
Required
The project analyst must have a keen grasp of operations and business processes
Excellent interpersonal skills and able to collaborate with all levels of the organization
Able to take initiative and have a solutions/results mindset
Ability to be a change leader
Ability to work collaboratively across cultures and organizations; strategically focused on continuous improvement
Ability to effectively work in a fast-paced environment
Ability to identify tasks critical to keeping customer satisfaction levels in check
Ability to delegate and manage from a high level across multiple departments, clients, and operations teams
Ability to deliver presentations in front of clients and key stakeholders
Ability to manage financial budgeting and forecasting. Understand all levers that can impact profitability
Excellent oral and written communication skills – ability to deliver constructive feedback and inspire employees to deliver positive results
Excellent time management skills
Solid understanding of Word, Excel, and MS Office suite
Assure compliance with all applicable federal and state statutes, including (but not limited to) HIPAA, FMLA, ADA, and OSHA
Bachelor's Degree in Business or other related major or equivalent relevant work experience required
Preferred
Enthusiastic
Motivated
Team Player
Organized
Flexible
Company
TransPerfect Connect
TransPerfect Connect is a leading provider of Global Contact Center services, and remote interpreting solutions including Over-the-Phone Interpretation (OPI), video remote interpretation, as well as multilingual email and chat support.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase