Nationwide Children's Hospital · 14 hours ago
IS Customer Service Analyst I
Columbus, OH
Full-time
Onsite
Entry Level
1+ years expNationwide Children's Hospital is seeking an IS Customer Service Analyst I to support both research and hospital customers. The role involves serving as the initial point of contact for IS-related issues and ensuring timely resolution of incidents and requests.
ChildrenHealth CareMedical
Responsibilities
Gathers relevant information to assist in timely resolution of incidents and requests
Identifies situations requiring urgent attention, to effectively prioritize and escalate to appropriate tier and 3 resources
Provides accurate and timely logging and resolution of issues
Takes ownership of customer issues, follows the status of issues on behalf of the customer, and communicates progress in a timely manner
Assists the IS Service Desk with continuous process improvement
Qualification
Required
Bachelor's Degree or relevant experience, required
One year of experience providing IT customer support, required
Excellent troubleshooting and customer service skills
Preferred
A+ or Network+ Certification, preferred
Company
Nationwide Children's Hospital
Nationwide Children’s, we are creating the future of pediatric health care. We consider every detail. Every decision. Every aspect
10001+ employees
H1B Sponsorship
Nationwide Children's Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (24)
2023 (22)
2022 (16)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$4.1MKey Investors
National Institute of Neurological Disorders and StrokeNational Heart, Lung and Blood Institute
2024-03-04Grant· $4.1M
2023-09-19Grant
Leadership Team
Chet Kaczor
Senior Vice President Operations
Recent News
2026-01-03
Company data provided by crunchbase