Epsilon · 1 day ago
Head of CX & DX Growth
New York, NY
Full-time
Hybrid
Director/Executive
$275K/yr - $365K/yr
15+ years expEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. The Head of CX & DX Growth is responsible for shaping and implementing a growth-focused vision that accelerates new logo acquisition, expands market presence, and drives long-term revenue through Epsilon's Digital Experience Services portfolio.
AdvertisingDigital MediaEmailMarketingMobileSocial Media
Responsibilities
Partner closely with the Chief Revenue Officer to develop and implement a forward-looking business development strategy aligned with the company's revenue objectives and long-term growth vision across all Digital Experience Services offerings
Drive sales efforts across Epsilon's three core service pillars: Digital Transformation: enterprise tech & data strategy, customer experience modernization, generative AI strategy, organization & process design Customer Experience: audience insights & analytics, personalization & offer strategy, loyalty program strategy, journey & campaign orchestration Technology Enablement: web & mobile development, campaign automation, marketing automation, AI & machine learning services
Identify emerging market trends, competitive opportunities, shifting customer needs, and competitive dynamics to refine positioning and influence business development strategies
Personally identify, qualify, and cultivate high potential prospects
Directly close complex, high-value deals across priority industries including Healthcare, Travel & Hospitality, Financial Services, Retail, CPG, Automotive, Restaurants, and Telecom/Media/Entertainment
Own the end-to-end sales process—from market segmentation and strategic outreach to pipeline development, proposal creation, client presentations, deal structuring, and close for services engagements spanning strategy consulting through technology implementation
Establish and optimize sales processes, pipeline management practices, forecasting methodologies, and performance metrics that can scale as the business grows
Build personal credibility and a proven track record of success in net new logo acquisition that will serve as the foundation for future team building
Upon demonstrating success in net new sales acquisition, recruit, build, mentor, and scale a high-performing business development organization across multiple verticals, instilling a culture of accountability, innovation, and results
Collaborate cross-functionally with marketing, services leadership, product, and client engagement teams to ensure alignment on messaging, value proposition, and go-to-market execution across Digital Transformation, Customer Experience, and Technology Enablement service lines
Qualification
Required
15+ years of progressive experience in business development, revenue, or enterprise sales in digital marketing and advertising technology within professional services space
Proven track record in high-value, complex professional services deals, with demonstrated success of sourcing and closing net new business acquisition and revenue growth in digital transformation, customer experience design, and marketing technology
Experience building and scaling high-performing sales teams after establishing personal success and credibility through direct sales achievements
Results-driven, action-oriented leader who thrives in dynamic, fast-paced environments—able to quickly assess opportunities, pivot strategies, and execute decisively across multiple service offerings while operating independently
Strategic thinker with high emotional intelligence, known for leading with influence, clarity, and conviction—even amid ambiguity and change
Deep-rooted relationships across Professional and Managed Services in the AdTech and MarTech ecosystems, paired with strong ability to position comprehensive digital experience services, customer experience transformation, and technology enablement solutions to executive decision-makers and C-suite leaders
Experience in selling Agency and CRM Services with Salesforce, Adobe, Braze, SAP, Databricks, Sitecore or other industry-leading MarTech platforms, including Epsilon product integration, analytics, implementation and operations
Demonstrated expertise in selling services that span the full spectrum from strategy (digital transformation, AI strategy, customer experience modernization) through execution (loyalty programs, journey orchestration, campaign automation, web/mobile development)
Deep understanding of services that modernize marketing investments including enterprise tech & data strategy, customer experience design, personalization & offer strategy, journey & campaign orchestration, and marketing automation
Familiarity with technology enablement services including web & mobile development, campaign automation platforms, AI & machine learning applications, and data/analytics environments
Vertical versatility with experience selling across industries including Healthcare, Travel & Hospitality, Technology, Media & Entertainment, QSR/Restaurants, Retail, CPG, Automotive, Financial Services, and Nonprofits, with tailored messaging to align with specific industry challenges
Ability to position and articulate the value of integrated service offerings that deliver efficient, effective, data-driven, and meaningful marketing outcomes for clients
Entrepreneurial approach with comfort operating as an individual contributor while simultaneously building the foundation for future team growth and scale
Exceptional communication, negotiation, and executive presence with ability to articulate complex service offerings and their business value at the highest levels
Ability and willingness to travel as needed to support business development activities
Benefits
Flexible time off (FTO)
15 paid holidays
Paid sick time
Parental/new child leave
Childcare & elder care assistance
Adoption assistance
Comprehensive health coverage
401(k)
Tuition assistance
Commuter benefits
Professional development
Employee recognition
Charitable donation matching
Health coaching and counseling
Company
Epsilon
Epsilon is an all-encompassing global marketing company, a leader in creating connections between people and brands.
5001-10000 employees
H1B Sponsorship
Epsilon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (132)
2024 (128)
2023 (124)
2022 (201)
2021 (136)
2020 (137)
Funding
Current Stage
Late StageTotal Funding
unknown2019-04-15Acquired
Leadership Team
Myron Sojka
CTO
Lakshmana Gnanapragasam
Senior Vice President Strategy & Analytics
Recent News
Washington Technology
2025-12-19
Washington Technology
2025-12-09
2025-12-03
Company data provided by crunchbase