NHS Management, LLC · 6 hours ago
IT Helpdesk Analyst
Tuscaloosa, AL
Full-time
Onsite
Entry, Mid Level
2+ years expNHS Management, LLC is seeking a Level II IT Support Analyst who enjoys solving problems and helping people in a fast-paced environment. The role involves providing real-time support, troubleshooting complex technical issues, and improving user experience while handling a variety of support requests.
Management Consulting
Responsibilities
Be the next line of support for issues escalated from Level I Help Desk teammates
Provide real-time support via phone, email, tickets, and in-person help
Troubleshoot, triage, and resolve technical issues—fast, clearly, and with empathy
Own your tickets from start to finish and document solutions so everyone learns
Help create and improve how-to guides and support processes for the team
Balance daily ticket volume with deeper problem-solving and project work
Step in as coverage when teammates need support—because teamwork matters
Incident intake, logging, classification, prioritization, and escalation
Communicating clearly with users and IT partners on progress and resolution
Identifying workarounds and permanent fixes
Supporting project implementations and system upgrades
Escalating issues appropriately when deeper expertise is needed
Qualification
Required
Associate's degree in IT, Computer Science, Networking, or related field (preferred)
OR equivalent hands-on experience
2–5 years of IT support experience (healthcare experience is a plus)
CompTIA A+ certification
HDI certification
Network+ certification
Strong troubleshooting and logical problem-solving skills
Confident providing support in person, over the phone, and in writing
Comfortable juggling multiple requests without losing attention to detail
Curious mindset—you enjoy learning new systems and technologies
Professional, positive, and team-oriented
Adaptable in a fast-changing technical environment
Solid experience in at least two of the following: Microsoft Active Directory (Users & Computers), Remote Desktop Services / Terminal Services, Thin client setup, management, and troubleshooting, Specialized PC and device configuration, Wireless network monitoring and troubleshooting, Microsoft Group Policy, Application and desktop deployment tools
Benefits
Elite Low Cost Gold Plan Blue Cross Blue Shield Health Insurance
Dental Insurance
Life Insurance
Vision Insurance
401K with company match
Paid Holidays
Paid Vacation
Company
NHS Management, LLC
NHS Management, LLC, based in Tuscaloosa, AL, provides administrative and consulting services for individual facilities and companies across the southeast.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-06-10
2022-01-15
Company data provided by crunchbase