NHS Management, LLC · 14 hours ago
Helpdesk Analyst
Tuscaloosa, AL
Full-time
Onsite
Mid Level
4+ years expNHS Management, LLC is seeking a Helpdesk Analyst to provide technical and end-user support for issues directed to the help desk. The role involves triaging incoming help desk requests, resolving general issues, and documenting resolutions while supporting both Level I and Level II analysts.
Management Consulting
Responsibilities
Provide Technical And End-user Support For Issues Directed To The Help Desk
Triage Incoming Help Desk Requests, Resolving Those Of a More General Nature, And When Necessary, Assign Issue To Appropriate IT Staff Members
Document The Resolution Of Issues When Closing Help Desk Tickets
Create & Maintain Formal Procedures For Problem Resolution To Share Across The Team
Receive escalated incidents from Level I Help Desk personnel
Receive calls and e-mails on incidents directly
Incident recording
Incident Classification
Incident Prioritization
Incident Escalation
Search for Work Around
Update the customer and IT group on progress
Perform communication activities
Handle between 30 and 45 calls per day as a primary Help Desk role
Qualification
Required
Associates Degree in Computer Science, Systems Administration, Networking, Information Technology or related field is preferred; 4-5 years demonstrated experience working in a health care environment either as a help desk analyst or other field-based Level I support
Requires At Least One Of The Following Certifications: A+, HDI or Network+
2-3 Years IT operation with Expert Level Skill providing phone support for remote IS Users
Excellent customer support skills, in person, over the phone, and in writing
Logical problem solving skills and a willingness to learn
Strong work ethic and can-do attitude
Professional demeanor and be a team player
Commitment to Innovation & Improvement
Dedication to improving the experience of interacting with computers for end-users
Attention to detail
Ability to multi-task and follow-up on requests
Ability to adapt to a changing technical environment
Demonstrated Journeyman Level skills in the support of at least two of the areas listed below: Trained or certified with a good level of understanding concerning the system architecture, General understanding of the database schema, Understands how to setup the system and how to do high level system administration, Able to assist end users and IS staff with critical aspects of the system, Able to use monitoring tools within the systems, Exhibits a strong desire to learn all aspects of the system
Demonstrated Areas of Expertise: Microsoft Active Directory Users and Computers, Remote Desktop Services (Terminal Services), Thin Client configuration, management and troubleshooting, Specialized PC-device configuration, management and troubleshooting, Wireless monitoring and troubleshooting, Microsoft Group Policy troubleshooting, Management and deployment of applications or desktop systems
Benefits
Competitive Wages
Elite Low Cost Gold Plan Blue Cross Blue Shield Health Insurance
Dental Insurance, Life Insurance, Vision Insurance
401K with company match
Paid Holidays and Paid Vacation
Company
NHS Management, LLC
NHS Management, LLC, based in Tuscaloosa, AL, provides administrative and consulting services for individual facilities and companies across the southeast.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-06-10
2022-01-15
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