Tabz (FKA HealNow) · 14 hours ago
Junior Solutions Architect
United States
Full-time
Remote
Entry Level
3+ years expTabz, formerly known as HealNow, is a fast-growing technology company focused on revolutionizing pharmacy management. They are seeking a Junior Solutions Architect to provide technical support and project management for the implementation of their platform in pharmacies, ensuring high customer satisfaction and efficient resolution of issues.
E-CommerceFinTechHealth CareHospitalPaymentsPharmaceuticalPoint of Sale
Responsibilities
Provide technical and customer service support for pharmacies and their patients and efficiently communicate steps to resolve issues. Deliver high customer satisfaction and fast resolution times in all interactions
Identify and analyze problems and manage the Engineering bug escalation process
Maintain product feedback loop with Success and Product Teams
Develop and maintain Intercom knowledge base and macro responses
Maintain accurate records of customer interactions, inquiries, and resolutions
Analyze data and identify trends in customer support to drive customer adoption and expansion. Execute on improvement opportunities in partnership with Customer Success leadership
Work cross functionally with Customer Success and Sales on strategic customer initiatives
Configure new pharmacy accounts, including both pharmacy management software systems and payments settings
Develop customer customer-facing training documentation to describe integrations between Tabz and the pharmacy’s software system
Work on additional special projects as needed to improve the customer experience
Qualification
Required
Bachelor's Degree and 3-5+ years of professional experience in a customer facing role, ideally in support or project management at a start-up or similar, fast-paced environment
Experience with Hubspot, Zendesk and other ticketing systems / CRMs like Salesforce
Excellent written and verbal communication skills
Self-motivated, tenacious, goal-oriented and passionate about customer service
Preferred
Pharmacy, Healthcare and/or payments experience highly preferred, but not required
Benefits
Comprehensive packages, including healthcare, dental, and vision coverage
401(k)
Opportunities for career growth and development in an innovative and expanded opportunity
Collaborative and dynamic work environment
Company
Tabz (FKA HealNow)
Tabz is The Pharmacy Commerce Standard. Hundreds of thousands of scripts run through Tabz each month, from independents to enterprise hubs.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$7.2MKey Investors
Bonfire Ventures
2024-06-13Seed
2023-09-20Seed· $5.5M
2020-12-09Seed· $1.3M
Leadership Team
Halston Prox
Founder & CEO
Company data provided by crunchbase