House of Rohl · 10 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry, Mid Level
$35K/yr - $42K/yr
2+ years expFortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. The Luxury Product Consultant is responsible for providing high quality customer care to create a positive experience for customers and consumers, managing inbound calls and emails regarding product questions, troubleshooting needs, and warranty support.
Consumer GoodsService Industry
Responsibilities
Regular hours are Monday through Friday 7:30am – 4:00pm PST, and optional weekend overtime
High desire to interact with and provide luxury service to our customers
Excellent professional communication skills required, both verbal and written
Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams
Demonstrated ability to thrive in a work environment that demands high-level focus, low mobility, and high observation
Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
Qualification
Required
High desire to interact with and provide luxury service to our customers
High School diploma or equivalent required
2 + years experience in a contact center or other fast-paced customer service environment required
Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy
Excellent professional communication skills required, both verbal and written
Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams
Demonstrated ability to thrive in a work environment that demands high-level focus, low mobility, and high observation
Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
Preferred
Associate's or Bachelor's degree is preferred
Prior ERP (SAP, Oracle, etc.) experience preferred
Benefits
Robust health plans
Market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits
Adoption benefits
Numerous ERGs (Employee Resource Groups)
Company
House of Rohl
House of Rohl is a company that that sells exquisite kitchen and bath fixtures.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jacqueline Keys, MBA
Human Resource Business Partner
Louis Rohl
Chair and Founder
Recent News
2025-03-10
Canada NewsWire
2024-11-12
Company data provided by crunchbase