The Phoenix Group · 22 hours ago
Information Technology Field Technician
Clifton, NJ
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hr
0+ years expThe Phoenix Group is a managed services organization seeking a Junior IT Field Technician to provide technical support primarily in New Jersey with some travel to New York. The role involves assisting with onsite support requests, hardware deployments, and troubleshooting in various client environments.
ConsultingHuman ResourcesRecruitingStaffing Agency
Hiring Manager
Matthew Miello
Responsibilities
Provide onsite technical support for MSP clients across primarily New Jersey locations, with occasional travel to New York
Assist with desktop, laptop, printer, and peripheral installations and replacements
Troubleshoot basic Windows and macOS issues, including connectivity, hardware, and software problems
Support user account setup, password resets, and access requests (under guidance)
Assist with basic network support tasks such as workstation connectivity, cabling, and device setup
Perform workstation deployments, new hire setups, and equipment refreshes
Accurately document work performed, time spent, and resolutions in the ticketing system
Follow established MSP processes and escalation procedures
Maintain a professional, customer-focused presence at client sites
Qualification
Required
0–2 years of IT support, field support, or help desk experience (internships or school projects welcome)
Basic understanding of Windows operating systems and common business applications
Familiarity with computer hardware, printers, and peripherals
Strong customer service skills and ability to interact professionally with clients
Willingness to learn MSP tools, procedures, and best practices
Ability to lift and move IT equipment (up to ~40 lbs)
Valid driver's license and reliable transportation
Preferred
Exposure to MSP environments or client-facing IT support
Familiarity with Office 365, Active Directory, or RMM/ticketing tools
CompTIA A+ or similar entry-level IT certification
Associate's degree or coursework in Information Technology or a related field
Benefits
On-the-job training and mentorship from experienced MSP technicians
Exposure to a variety of client environments and technologies
Opportunity for growth within a managed services organization
Consistent schedule with local travel
Company
The Phoenix Group
The Phoenix Group is a staffing and solutions firm for information technology and engineering field.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alex Marvin
Founder, President & CEO
Company data provided by crunchbase