Salesforce · 10 hours ago
Senior Manager, Renewals Operations - Strategy Operations
Indianapolis, IN
Full-time
Onsite
Senior Level, Lead/Staff
$158K/yr - $217K/yr
8+ years expSalesforce is the #1 AI CRM, dedicated to driving customer success through innovation and core values. They are seeking a highly strategic Senior Manager for Renewal Strategy & Operations to enhance operational clarity and execution across various initiatives, ensuring alignment and visibility within the organization.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Collaborate with the Senior Director and Team Leads to shape, organize, and maintain the operational roadmap across multiple functions
Ensure clear prioritization by helping evaluate effort vs. impact, alignment to corporate initiatives, and capacity constraints
Provide program-level governance and coordination for initiatives spanning across teams, ensuring clear ownership, alignment, dependencies, and leadership visibility
Support the design and evolution of operational processes, operating cadences, and decision-making frameworks
Drive clarity on current-state workflows, problem statements, root-cause insights, and proposed solutions
Ensure that cross-functional teams understand the why, what, and how behind operational changes
Establish, define, and ensure visibility into KPIs across the Operations teams
Coordinate requirements, alignment sessions, working groups, and cross-functional communications
Synthesize complex operational topics into concise, clear insights and recommendations
Create high-quality decks and narratives for an executive audience
Support the Senior Director in preparing strategic reviews, operational readouts, and leadership updates
Build business clarity by helping teams articulate root causes, quantify impact, and frame operational problems effectively
Surface recurring issues, process gaps, and opportunities for efficiency or simplification
Ensure leadership always has a clear view of where the business stands and what actions are underway
Support communication narratives that keep teams aligned and prevent rework or misalignment
Qualification
Required
Proven ability to operate effectively and influence without direct authority
Expert at turning ambiguity into clear problem statements, scoped options, and explicit tradeoffs
Exceptional written and verbal communication; able to create crisp decks, decision memos, and clear narratives
Strong analytical skills and problem-framing skills with a bias toward business outcomes
Experience defining KPIs, operating cadences, and executive-level reporting
Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment
Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Preferred
8+ years of progressive experience in Strategy & Operations, Business Operations, Consulting, or a similar role
Knowledge of Salesforce product and platform features, capabilities, and best use
Experience with an enterprise CRM or customer service application
Familiarity with project, program, or agile methodologies to support initiative structuring, dependency management, and decision making
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-22
Benzinga.com
2026-01-21
Company data provided by crunchbase