Procore Technologies · 13 hours ago
Customer Success Engineer I, SMB
Austin, TX
Full-time
Onsite
Entry, Mid Level
$85K/yr - $117K/yr
2+ years expProcore Technologies is looking for a Customer Success Engineer to drive the success of their SMB customers. In this role, you will be the product champion and serve as a subject matter expert throughout the customer journey, ensuring successful adoption and business performance gains from Procore's solutions.
ConstructionInternetSaaSSoftware
Responsibilities
Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices
Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
Drive in product demonstrations and coordinate multiple technical resources, both internal and external
Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
Foster a positive team culture by supporting and mentoring your fellow Procorians
Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
Develop a mastery of Procore’s products, professional services, and industry best practices
Up to 15% travel to client sites (may include domestic and international), industry events, and other Procore offices
Qualification
Required
A passion for construction and technology
2+ years of Customer Success, Professional Services, Technical Pre-Sales experience
Ability to leverage strong technical aptitude to master Procore's product offerings, business model, services, and emerging technologies
Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
A positive energy source in a fast-paced, diverse, forward-looking environment
Up to 15% travel to client sites (may include domestic and international), industry events, and other Procore offices
Preferred
Bachelor's degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred
2+ years of Construction industry expertise preferred
Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus
Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
Previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred
Experience managing project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents and schedule, quality control and safety preferred
Benefits
Equity Compensation
Company
Procore Technologies
Procore Technologies, Inc. (NYSE: PCOR) is a leading technology partner for every stage of construction.
1001-5000 employees
H1B Sponsorship
Procore Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (45)
2023 (35)
2022 (51)
2021 (43)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$654.02MKey Investors
12 West CapitalGlobal Secure InvestD1 Capital Partners
2023-09-21Post Ipo Secondary· $4.07M
2021-05-20IPO
2020-07-10Secondary Market
Leadership Team
Suzanne Mayeur
VP Special Projects
Benjamin Singer
Chief Legal Officer & Corporate Secretary
Recent News
legacy.thefly.com
2026-01-21
Crunchbase News
2026-01-08
Company data provided by crunchbase