Abbott · 13 hours ago
Key Account Manager - N. CA
United States - California - Walnut Creek
Full-time
Hybrid
Mid, Senior Level
$68K/yr - $136K/yr
5+ years expAbbott is a global healthcare leader that helps people live more fully at all stages of life. They are seeking a Key Account Manager to oversee and grow their presence in the Northern California territory, focusing on delivering diagnostic solutions and improving patient outcomes. The role involves managing key accounts, driving revenue growth, and collaborating with various stakeholders to enhance customer satisfaction.
BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical
Responsibilities
Act as a strategic partner to established customers by providing consistent and insightful guidance tailored to their needs
Build and maintain strong relationships through proactive collaboration and understanding of customer objectives
Conduct regular customer business reviews and proactively resolve issues to enhance satisfaction
Gathers insight from multiple sources to understand stakeholder priorities and challenges
Collaborate with Sales Development Manager ID , Health System Executive, Distribution Field Managers, and Regional Business Analyst to secure early renewals and mitigate competitive threats
You will be the trusted advisor customers turn to, building loyalty through expertise, empathy and results
Develop and execute strategic account plans focused on value expansion and profitability
Identify and implement operational improvements to drive customer success
Use sales metrics and standardized tools to document the sales process and influence purchasing decisions
Build and maintain strong competitive product knowledge
Ownership of sales funnel (SFDC) and account analysis (PowerBI) to ensure clear roadmap for growth and sustainment
Must exhibit strong analytical skills and use of Microsoft Platform for account analysis and internal communication and planning
Responsible for contract negotiation, pricing, proposal, bid preparation, customer service and follow up
Assist in implementation of new customers and develop plan for retention
Optimize reagent utilization and expand product adoption
Forecasts future needs based on market, regulatory, or environmental trends
Plan, coordinate and manage the sales performance of third-party distributor sales force(s) in the assigned territory. Train and develop these sales force(s) to establish and maintain the ability to effectively represent Abbott’s products in the marketplace
Support distribution partners in the sale of products, including training, sales meetings, technical expertise, and marketing support of the Abbott product lines and distributor private branded products
Partner with Sales, Marketing, Technical Service, Finance, Contract and Pricing to deliver a cohesive customer experience
Provide regular sales reports, forecasts and communication with sales leaders
Participate in standardized weekly communication cadence with manager which includes providing field insights, coaching, strategy and problem solving
Escalate and resolve customer challenges in collaboration with local teams
Protect and grow the existing customer base with annual growth expectations
Complies with US Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes and task assignments. Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on Abbott and is consistent with Abbott’s policies and procedures
Collaboration is essential, you will be part of a high performing team that’s united by purpose and driven by results
Qualification
Required
Bachelor's degree
Minimum 5 years proven success in medical sales, ideally within the diagnostics space
Deep understanding of laboratory and point-of-care settings, health system operations, and health economics
Willingness to travel within the assigned territory (4 days/week, up to ~35% overnight travel)
Preferred
Bachelor's degree in business, health care, or life science
Experience working with distribution partners
Strong financial acumen and ability to analyze healthcare market data
Demonstrated individual contributor experience including problem solving, complex selling, planning and execution
Excellent interpersonal skills and documented success in team selling environment with the ability to effectively communicate at multiple levels of the organization
Experience with complex contracting and negotiation
If you are a strategic thinker with a passion for healthcare innovation and a track record of exceeding goals, this is a great role for you
Benefits
Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Company
Abbott
Abbott is a healthcare company that produces diagnostic kits, medical devices, nutritional products, and branded generic medicines.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.79M2011-03-15Post Ipo Debt· $0.1M
2009-03-16Post Ipo Debt· $6.69M
1980-12-12IPO
Leadership Team
Robert Ford
President & Chief Executive Officer
Mike Peterson
Senior Vice President
Recent News
2026-01-07
Company data provided by crunchbase