TD · 18 hours ago
Fraud Agent I
United States
Full-time
Remote
Entry Level
$23.25/hr - $30.75/hr
1+ years expTD Bank is one of the world's leading global financial institutions, and they are seeking a Fraud Agent I to provide analytical and operational support within the Fraud group. This role is responsible for minimizing losses to customers and the Bank by investigating and adjudicating fraud claims while adhering to established procedures and guidelines.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Processes/investigates/adjudicates/detects assigned claim fraud files and conducts effective analysis and/or investigation of fraud claims/disputes to minimize financial loss to the Bank
Completes appropriate analysis/re-presentment/judgment adhering to respective rules and regulations within appropriate timelines as required
Utilizes a variety of analytical techniques and systems to analyze trends and makes informed decisions concerning claims
Allocates losses and evaluates potentially unusual and/or questionable account activity to deem fraudulent or not by utilizing a variety of analytical techniques and different systems
Provides in-depth analysis/detection of claims/fraud patterns that are a result of account take overs, identities theft or customers who are being impersonated. These can be transactions that were done online, or in branch
Evaluates/analyses/investigates potentially suspicious and/or questionable account activity and will escalate for further investigation and due diligence as required
Assists business partners with questions when losses are attributed to their cost centers and/or provides procedural guidance
Provides guidance to partners on how to protect customers and the Bank against fraud
Acts as deep specialist/expert within defined area and be a key resource to the Analysts and Agents and other partner solution employees and provides well founded recommendations and/or solutions to business partners
Prioritizes and manages own workload to meet SLA requirements for service and productivity
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
Be knowledgeable of practices and procedures within own area of responsibility and keeps abreast of emerging trends for own functional area
Understands and applies operating policies and procedures
Follows internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients
Escalates non-standard or high risk activities as necessary
Ensures documentation that is prepared/completed is accurate and properly reflects business intentions and is consistent with relevant rules/regulations
May lead work streams by acting as a project lead/subject matter expert for small scale projects/initiatives in accordance with project management methodologies
Conducts reporting and/or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/policies/practices
Completes investigations – reports/escalates risk issues or process gaps identified
Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency
Ensures necessary due diligence to support the accuracy of all transactions/activities
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Be knowledgeable of and complies with Bank Code of Conduct
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit
Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand champion for your business area/function and the bank, both internally and/or externally
Qualification
Required
High School diploma required; Undergraduate degree preferred
1+ years relevant experience
Working knowledge of transactions, products, services, systems and processes of line of business and regulatory issues/requirements
Skill in using computer applications including MS Office
Ability to communicate effectively in both oral and written form
Ability to work successfully as a member of a team and independently
Ability to pay high attention to details
Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
Ability to handle confidential information with discretion
Preferred
Undergraduate degree preferred
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Company
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD).
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$65MKey Investors
U.S. Department of the Treasury
2023-10-03Grant· $65M
Leadership Team
Brian Jacobson
Chief of Staff to the CEO, TD Bank, America's Most Convenient Bank
F
Foster Glenn
Senior Vice President Technology and Data Risk Management
Recent News
Investment News
2026-01-16
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