Microsoft · 19 hours ago
Principal Customer Success Account Management-CTJ-Secret
United States, District of Columbia, Washington D.C.
Full-time
Hybrid
Lead/Staff
$131K/yr - $252K/yr
10+ years expMicrosoft Federal is a unified organization purpose-built to serve the U.S. Government, focusing on helping federal customers adopt Microsoft technologies. The Senior Principal Customer Success Account Manager will provide strategic leadership and ensure executive-level adoption and change orchestration for Microsoft's largest federal customers.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead executive-level adoption and change strategy for large, multi-year, cross-cloud federal programs
Align senior government stakeholders and Microsoft leadership on outcomes, priorities, and success metrics
Orchestrate work across Microsoft delivery, engineering, and partner teams without direct authority
Establish structured adoption roadmaps tied to mission objectives, cloud consumption, security posture, and GenAI value
Drive data-driven governance, risk management, and value realization at the portfolio level
Act as a trusted advisor to federal executives navigating organizational, operational, and cultural change
Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners)
Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models
Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations
Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback
Mobilizes resources to address actual and potential blockers to consumption, ensure delivery on and continuously refine Customer Success Plans (CSPs), and identify opportunities for consumption optimization
In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review
Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account
Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities (e.g., Azure, Modern Work, Dynamics) to expand upon and accelerate customer needs and priorities
Qualification
Required
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role
The successful candidate must have a minimum of an active U.S. Government Secret Security Clearance
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination
This position requires successful verification of the stated security clearance to meet federal government customer requirements
You will be asked to provide clearance verification information prior to an offer of employment
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
This position requires verification of U.S. citizenship due to citizenship-based legal restrictions
Preferred
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
5+ years relevant work experience within customer industry
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
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