Sallie Mae · 4 hours ago
Specialist, Servicing
New Castle, DE
Full-time
Hybrid
New Grad, Entry LevelSallie Mae is dedicated to empowering students in their educational journey. The Specialist, Servicing role involves serving as the primary point of contact for customers, addressing inquiries, and ensuring customer satisfaction through effective communication and problem-solving.
Financial ServicesHigher Education
Responsibilities
Serve as a primary point of contact for customers, responding to their inquiries and providing timely and accurate information about our products, services, and policies
Provide comprehensive guidance to customers, assisting them with account inquiries and other service-related requests
Utilize various tools, systems, and resources to provide accurate resolutions to customer concerns
Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the designated systems
Qualification
Required
Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely
Strong problem-solving and analytical abilities, with a keen attention to detail
Ability to multitask, prioritize, and manage time effectively in a fast-paced, dynamic environment
Demonstrated empathy and patience when dealing with customer inquiries and concerns
Familiarity with customer relationship management (CRM) systems or other contact center software
Preferred
Bachelor's degree or equivalent work experience in a customer service or contact center role
Benefits
Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement 401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities
Company
Sallie Mae
Sallie Mae is an American corporation that originates, services, and collects student loans.
Founded in 1972
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1983-09-30IPO
Leadership Team
Jonathan Witter
Chief Executive Officer
Munish Pahwa
EVP, Chief Risk Officer (CRO)
Recent News
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