RELX · 6 hours ago
Customer Onboarding Specialist
United States
Full-time
Remote
New Grad, Entry Level
$42K/yr - $70K/yrRELX is a global provider of information-based analytics and decision tools for professional and business customers. The Customer Onboarding Specialist plays a critical role in ensuring a seamless and engaging introduction to LexisNexis solutions, focusing on client relationship management and leveraging digital tools to enhance the onboarding experience.
AnalyticsBusiness Information SystemsConsultingInformation ServicesInformation TechnologyInsuranceRisk Management
Responsibilities
Delivering superior client service and ensure each customer interaction reinforces confidence in LexisNexis
Managing and coordinate onboarding activities as the customer’s primary point of contact, guiding them through both live and digital touchpoints
Utilizing automation tools, workflow platforms, and AI-assisted onboarding processes to streamline customer setup and reduce time-to-value
Diagnosing and resolve issues using department tools, resources, and business judgment, escalating unresolved matters when appropriate
Monitoring and optimizing digital onboarding journeys, identifying friction points and recommending improvements
Creating onboarding documentation, digital guides, and AI-enhanced self-service training materials that support scalable customer success
Using generative AI solutions to accelerate content creation, analyze customer inquiries, and enhance knowledge resources
Leveraging onboarding analytics and dashboards to track progress, measure customer engagement, and propose enhancements
Collaborating with cross-functional teams to evolve onboarding workflows, automation capabilities, and customer experience technologies
Serving as a role model demonstrating continuous improvement, professionalism, and alignment with company objectives
Promoting excellence through high productivity, accuracy, and quality-focused decision-making
Working effectively as part of a team, fostering collaboration and proactively supporting team initiatives
Qualification
Required
Be fluent English proficiency
Have a bachelor's degree or equivalent work experience
Have great communication skills and a professional, customer-centric disposition
Be detail orientation with the ability to follow structured processes and contribute to continuous improvement
Have self-motivation and strong time-management skills
Be proficient with Microsoft Office tools; exposure to workflow automation and digital onboarding tools is highly desirable
Have experience with CRM systems; familiarity with automation platforms (e.g., Salesforce automation) is a plus
Have interest or experience in applying generative AI tools for content creation, analysis, or customer engagement
Have impressive problem-solving ability and commitment to resolving customer issues efficiently
Have the ability to earn customer trust and foster positive relationships
Be willing to work effectively in a complex matrixed environment
Benefits
Flexible hours
Healthy work/life balance
Numerous wellbeing initiatives
Shared parental leave
Company
RELX
RELX is a provider of information-based analytics for professional and business customs.
Founded in 1993
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-10-14IPO
Leadership Team
Asim Fareeduddin
Head of Internal Audit & Assurance
Aurobindo Sundaram
CISO (Head of Information Assurance & Data Protection)
Recent News
2025-12-16
MarketScreener
2025-12-05
2025-12-05
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