LendingClub · 1 month ago
Merchant Support Specialist
Lehi, UT
Full-time
Hybrid
Entry, Mid Level
$22/hr - $22/hr
2+ years expLendingClub is a leading digital marketplace bank in the U.S., dedicated to improving financial health for its members and business partners. The Merchant Support Specialist will serve as the primary contact for business partners, ensuring they have the necessary tools and support to offer LendingClub financing, while collaborating with Sales and Operations teams to drive improvements.
Consumer LendingCreditFinanceFinancial ServicesFinTechLendingPeer to PeerPersonal Finance
No H1B
Responsibilities
Serve as a primary point of contact for business partners, providing responsive and professional support via phone, email, chat and virtual meetings
Build and maintain strong relationships with businesses, understanding their unique needs, and helping them navigate our financing platform
Triage and resolve issues, escalating when necessary and ensuring timely follow-up
Provide guidance on LendingClub’s tools, processes, and best practices to help businesses optimize their customer experience
Collaborate with Sales and internal teams to identify trends, gather feedback, and recommend improvements to Operations processes and procedures
Contribute to cross-functional initiatives aimed at enhancing the overall business and customer experience
Uphold LendingClub’s service principles: Build a Relationship, Make It Easy, and Think Ahead
Qualification
Required
2+ years of experience in B2B account management, partner support, or client services; experience in financial services or healthcare/retail partnerships is a plus
Exceptional communication skills with a focus on clarity, professionalism, and empathy
Proven ability to manage multiple priorities and resolve complex issues in a fast-paced environment
Strong problem-solving skills and a proactive mindset—you're always looking for ways to improve processes and outcomes
Comfortable working cross-functionally with Sales, Operations, and Product teams
Tech-savvy and able to quickly learn and navigate multiple systems and tools
Passionate about delivering outstanding service and building long-term relationships
Preferred
Bachelor's degree preferred, preferably in Business, Communications, or a related field
Benefits
Generous paid time off
401(k) match up to 4% ($5,000 per year max)
Wellness program with cash incentives and more!
Onsite gym, locker room, showers and a bike room
Public Café in the building
Onsite barista for made to order coffee, smoothies and teas
Light-filled, colorful workspaces that encourage collaboration and innovation
Covered parking
Basketball courts and open field for sports activities
Healthy snacks and drinks
Company
LendingClub
Since our founding in 2007, we have transformed the banking industry by bringing a traditional credit product - the installment loan - online and we’ve been on the fast track ever since.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$392.23MKey Investors
Kleiner PerkinsUnion Square VenturesFoundation Capital
2017-04-09Post Ipo Equity
2014-12-11IPO
2014-08-22Series Unknown
Leadership Team
Scott Sanborn
CEO
Drew LaBenne
Chief Financial Officer
Recent News
p2p-banking.com
2025-12-24
Company data provided by crunchbase