Autodesk · 3 hours ago
Senior Group Product Manager - Customer Success
San Francisco, CA, USA
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$163K/yr - $264K/yr
10+ years expAutodesk is seeking a Senior Group Product Manager to lead their Assisted Customer Success product portfolio. This role involves owning the strategy, vision, and execution of products that help customers successfully adopt and realize value from Autodesk's solutions through assisted engagement models.
3D TechnologyArchitectureConstructionManufacturingSoftware Engineering
Responsibilities
Define and own the long-term product vision and roadmap for Assisted Customer Success, aligned with Autodesk’s business strategy and platform direction
Scale Gainsight's deployment and reimagine customer success modernization -- in deep partnership with sales experiences
Identify opportunities to improve customer adoption, retention, expansion, and value realization through assisted and scaled success motions
Lead a group of Product Managers, setting clear goals, prioritization frameworks, and success metrics
Ensure consistent, high-quality product discovery, delivery, and iteration across the portfolio
Balance near-term operational needs with long-term scalability and platform investments
Partner deeply with Customer Success, Sales, Support, Professional Services, Engineering, UX, Data, and Go-To-Market teams
Translate customer and field insights into actionable product requirements and outcomes
Influence senior stakeholders and executives through clear narratives, data-backed recommendations, and tradeoff decisions
Champion customer-centric product development grounded in qualitative insights and quantitative signals
Define and track success metrics such as adoption, time-to-value, renewal health, engagement effectiveness, and operational efficiency
Leverage data and feedback loops to continuously improve outcomes
Build products and capabilities that scale across customer segments, geographies, and Autodesk product lines
Drive reuse, consistency, and interoperability with Autodesk platform services and shared capabilities
Ensure solutions are extensible, configurable, and resilient as customer needs evolve
Qualification
Required
10+ years of product management experience, including leadership of multiple product managers
Proven experience owning complex, cross-functional product portfolios in B2B or SaaS environments
Strong understanding of customer success, account management, or post-sales motions (assisted, high-touch, or scaled)
Demonstrated ability to influence and align senior stakeholders without direct authority
Excellent communication, prioritization, and decision-making skills
Preferred
Experience building products for internal customer-facing teams (CSMs, Sales, Support, Services)
Familiarity with SaaS metrics such as retention, expansion, NPS, health scoring, and lifecycle analytics
Experience operating in platform-oriented or multi-product ecosystems
Customer-obsessed and outcome-driven
Comfortable operating in ambiguity and driving clarity at scale
Strong people leader and coach who elevates product craft and accountability
Strategic thinker with a bias toward action and measurable impact
Benefits
Health and financial benefits
Time away
Everyday wellness
Annual cash bonuses
Commissions for sales roles
Stock grants
Comprehensive benefits package
Company
Autodesk
Autodesk develops 3D design software for use in the architecture, engineering, construction, and media industries.
10001+ employees
H1B Sponsorship
Autodesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (243)
2023 (269)
2022 (359)
2021 (298)
2020 (260)
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
CitibankOK Blockchain Capital
2025-07-01Acquired
2025-05-08Post Ipo Debt· $1.5B
2020-08-25Seed
Leadership Team
Andrew Anagnost
President and Chief Executive Officer
Janesh Moorjani
CFO
Recent News
2026-01-18
2026-01-14
Company data provided by crunchbase