One Call · 19 hours ago
Retro Billing Associate I
United States
Full-time
Remote
Entry Level
1+ years expOne Call is a company dedicated to providing care coordination and support for injured workers. The Retro Billing Associate I plays a crucial role in reviewing bills submitted by payors and channel partners, ensuring compliance with state and federal guidelines while interacting with Providers and Claim Professionals to facilitate accurate bill processing.
Health CareMedicalWellness
Responsibilities
Learns or remains current on billing protocols and regulations, federal and state regulations, and internal procedures that affect processing
Provides subject matter expertise on billing and coding guidelines and regulations as required by the department
Uses internal and external billing protocols and regulations for repricing bills at a cost savings to the customer
Identifies trending opportunities related to policies and procedures to ensure efficiency and accuracy in bill processing
Reviews, researches, and initiates the resolution of billing errors
Reviews, researches, and resolves customer-related inquiries
Develops/maintains process documentation for each assigned task
Communicates with appropriate internal departments to solve issues and discrepancies
Performs other related duties as assigned
Qualification
Required
High school diploma/GED required
Knowledge of Billing rules and regulations and federal and state regulations
Excellent customer service skills that build high levels of customer satisfaction
Effective verbal and written communication skills
Computer navigation and operation skills
Detail-oriented with good organizational skills
Ability to manage multiple tasks
Ability to work both independently and in a team environment
Ability to maintain confidentiality
Proficient with Microsoft Office
Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
Demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together
Entry level role. Basic skills with moderate level of proficiency
Resolves routine questions and problems; refers more complex issues to higher levels
Consults with senior peers and team leads on non-complex issues to learn through experience
Works under close supervision without latitude for independent judgment
Follows standard procedures and written instructions to accomplish assigned tasks
Requires a High School diploma and typically less than 1 year of experience in an office setting and/or billing experience
Benefits
Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.
Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off.
Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.
Company
One Call
For more than 30 years, One Call has served the workers’ compensation industry by coordinating care for injured workers in partnership with our high-quality provider network As a leader within a complex industry, we’re committed to streamlining the claims process.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$20MKey Investors
ApolloNorwest Mezzanine Partners
2025-09-10Debt Financing
2013-10-25Acquired
2010-05-24Series Unknown· $20M
Leadership Team
Juan Perez
Chief Financial Officer
Derrick Yancy
MEDICAL SERVICES COORDINATOR:
Recent News
2025-09-12
Company data provided by crunchbase