The Hartford · 18 hours ago
Manager Software Engineering - Quality
Charlotte, NC
Full-time
Hybrid
Mid, Senior Level
$133K/yr - $200K/yr
7+ years expThe Hartford is an insurance company focused on making a difference and providing opportunities for personal and professional growth. The Manager of Quality Engineering plays a critical leadership role in enhancing software quality and engineering discipline across Claims IT, leading practices in quality engineering and automation, and driving continuous improvement across Agile Release Trains.
Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance
No H1B
Responsibilities
Coach and develop SDETs to strengthen test design, automation practices, CI/CD integration, and shift‑left quality
Mentor VSQLs to elevate quality maturity, role consistency, and foundational QE practices across value streams
Champion a deconstructive testing mindset to ensure teams validate upstream and downstream business processes effectively
Own and evolve Claims IT test management and defect management processes, including Rally documentation, entry/exit criteria, and defect taxonomy
Establish, maintain, and communicate the Quality Management framework across people, process, and technology
Lead quality maturity assessments and translate findings into actionable PI‑level improvement plans
Drive in‑sprint automation, E2E automation maturity, and regression strategy optimization
Guide framework optimization efforts, including suite refactoring and automation tooling best practices
Ensure vendor SDETs align to Claims IT expectations and support innovation in automated testing
Serve as the escalation point for quality risks, defects, test coverage gaps, and release readiness concerns
Partner with Reliability Engineering on RCA quality, mitigation actions, and operational improvements
Ensure a consistent “quality lens” is embedded in story refinement, feature planning, and delivery processes
Develop and maintain ART‑level and consolidated dashboards for defect trends, automation progress, test coverage, and MOR reporting
Improve defect detection ratio, defect injection ratio, and automation coverage through data‑driven coaching
Leverage code commit and productivity insights to drive higher engineering discipline across teams
Collaborate closely with RTEs, APMs, Tech Leads, Architecture, and Vendor Partners to ensure quality integration across the delivery lifecycle
Support modernization initiatives (cloud, digital, platform upgrades) with appropriate test engineering strategies
Foster a culture of learning, coaching, continuous improvement, and cross‑team partnership
Qualification
Required
7+ years in Quality Engineering, Software Testing, or Test Automation
Bachelor's Degree Required
Experience managing and developing a team of Quality Engineers, including coaching, performance management, and career development
3+ years coaching or managing SDETs/QE professionals in an Agile environment
Strong understanding of Claims systems, workflows, or P&C insurance technology
Hands‑on experience with automation frameworks, CI/CD pipelines, BDD/TDD, and test strategy development
Demonstrated success improving engineering quality metrics (defect density, automation %, DDP, etc.)
Strong communication, influencing, and leadership skills; able to coach without formal authority
Preferred
Experience with Guidewire, Reinsurance platforms, or Claims modernization programs
Insurance Domain experience
Master's Degree Preferred
Experience with Rally, Playwright, UTF, or similar test engineering tools
Background in Scaled Agile (SAFe) environments
Exposure to cloud modernization or DevOps transformation initiatives
Benefits
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Company
The Hartford
The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-12-15IPO
Leadership Team
Christopher Swift
Chief Executive Officer
Recent News
2025-12-09
2025-12-08
EIN Presswire
2025-12-02
Company data provided by crunchbase