BrightStar Care · 15 hours ago
Senior Desktop Support Engineer
Bannockburn, IL
Full-time
Onsite
Senior Level
7+ years expBrightStar Care is a local agency seeking a Senior Desktop Support Engineer to support and maintain technology for their corporate staff and franchises. This role involves managing user devices, troubleshooting issues, and collaborating with internal teams and third-party service providers.
Hospital & Health Care
No H1B
Responsibilities
Support and maintain technology for all BrightStar Care corporate staff, corporate‑owned franchises, and our large virtual desktop environment
Leverage modern tools and automation to manage user devices and systems
Handle escalated support requests
Assist internal customers with their technology needs
Troubleshoot issues across remote sites
Collaborate closely with internal teams as well as third‑party service providers
Work with BrightStar Technology Group to support and train all staff on their company-owned devices
Design and implement solutions for end-user computing environments for modernization and scalability
Deploy and maintain end-user computers, O365, and other productivity suites, using remote tools like Windows Autopilot, Intune, automation, PowerShell, and other solutions
Maintain and regularly audit an accurate inventory of machines and equipment using different tools
Maintain documentation of environment and processes
Support and troubleshoot technology and network assets via support tickets
Complete IT projects as assigned
Offer a higher standard of support for all customers
Complete other duties as assigned
Qualification
Required
Bachelor's degree in computer technology or similar field preferred
A minimum of 7 years of experience in supporting and troubleshooting users in a corporate environment
Technical skills – Windows OS, O365, remote management software like Intune and N-Able RMM, AV/ EDR software, troubleshooting of Windows, Mac, printers, Wi-Fi, basic network and VPN, working with virtual desktop technologies
Customer Service: Responds promptly to customer requests for service and assistance; addresses difficult or emotional customer situations; solicits customer feedback to improve service
Superb time management skills; meets deadlines
Excellent organizational skills with ability to prioritize tickets. Organizes or schedules time to balance working on tickets vs. IT projects, vs. other tasks
Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; ability to deal with change, delays, or unexpected events
Applicants must be legally authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship
Company
BrightStar Care
BrightStar Care is a full-service healthcare staffing agency and franchising organization that provides medical and non-medical homecare to private clients within their homes, ranging from infants to seniors, as well as supplemental healthcare staff to corporate clients.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andi Horger
Owner/CEO
Andy Bailen
Co-Owner & CEO Brightstar Care, Serving Greater Middlesex & Monmouth Counties in NJ.
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