Sentry · 1 day ago
Premium Accounting Technician
Stevens Point, WI
Full-time
Hybrid
Entry Level
1+ years expSentry is one of the largest and financially strongest mutual insurance companies in the United States, and they are seeking a Premium Accounting Technician in their Commercial Lines business unit. The role involves handling customer service calls related to billing and insurance inquiries, monitoring email communications, and processing payments while ensuring timely resolution of issues.
Insurance
Responsibilities
Receive inbound customer service calls regarding billing and other property and casualty insurance questions or issues
Monitor shared email inboxes for the unit and resolves or escalates issues as appropriate
Communicate effectively in response to questions from any of the following: agents, brokers, sales support, account managers, customers, and supporting units
Handle questions regarding billing and payment histories, cash items, and policy status
Use multiple business systems for accounts receivable duties including processing/applying incoming payments and researching discrepancies
Conduct appropriate follow-up activities to bring outstanding balance and cash application issues to a timely resolution, while ensuring that quality level commitments are met
Handle return mail, stale dated checks, and bank return items
Thoroughly reviews non-pay cancellations/reinstatements and determines appropriate action required, including putting cancellation through for processing
Produce basic account billing and payment history reports over various time periods per client needs
Assist the team in collecting and verifying bankruptcy information
May be responsible for training, quality audits of accounts, and procedure development
May participate in projects directly related to Premium Services or cash handling, including development of procedures and test plans, and user testing in multiple systems
May review invoices/statements for accuracy
Perform other job-related duties as assigned from time to time
Qualification
Required
Associate degree or equivalent work experience
Minimum 1 year of related work experience
Intermediate accounting, math aptitude and analytical skills
Strong communication and human relation skills, and excellent written and verbal communication skills
Advanced personal computer skills in multiple software programs
Ability to work within specific time limitations
Ability to develop alternate solutions to best resolve billing issues and discrepancies
Requires a high level of adaptability
Benefits
Flexibility through a scheduled Hybrid work model
Provide equipment for your home office
Meal Subsidy available for associates who report to an office
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future
Tuition Reimbursement program
Generous Paid-Time Off plan
Volunteer-Time off
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits
Well-being and Employee Assistance programs
Sentry Foundation gift matching program
Company
Sentry
In 1904, members of the Wisconsin Retail Hardware Association founded their own insurance company—one built on mutual support, shared strength, and a commitment to service.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Deering
Chief Technology Officer
Todd Schroeder
Chief Administrative Officer and Chief Financial Officer/Treasurer
Recent News
2025-07-11
2025-07-08
2025-05-05
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