Northbeam · 13 hours ago
Senior Support Engineer
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $140K/yr
2+ years expNorthbeam is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data. The Senior Support Engineer role is a key member of the post-sales team, responsible for resolving technical issues and ensuring customer satisfaction through effective communication and problem-solving skills.
Information TechnologyMachine Learning
Responsibilities
Act as the first line of support for technical issues raised via support tickets, Slack channels, or through Customer Success Managers, communicating clearly and effectively with both technical and non-technical stakeholders throughout the resolution process
Work directly with customers to integrate Northbeam into their ecommerce and analytics infrastructure, or to assess and resolve issues when troubleshooting is required
Diagnose and resolve technical issues by analyzing customer implementations, including scripts such as Pixels and Orders APIs
Own data quality issues end-to-end, partnering with internal teams to address proactively flagged issues and working with customers to resolve them
Escalate complex or product-level issues to Engineering when appropriate, providing clear context and reproduction details
Continuously improve external-facing documentation to enable smoother onboarding and more self-serve customer workflows
Qualification
Required
Bachelor's Degree or similar experience preferred, but not required
2+ years of software engineering or support engineering experience
Proficient with writing and editing SQL queries
JavaScript and HTML (basics)
Web based APIs
2+ years of experience working directly with customers in a technical or support capacity
Strong ability to translate technical concepts into clear, easy-to-follow documentation, emails, and instructions
Excellent written and verbal communication skills
Administrator tooling: Retool, ActiveAdmin, Django Admin, or other similar tools
Working knowledge of APIs, Datadog, Airflow, Postgres, and BigQuery
Preferred
Python (nice to have)
Proficient in data analytics tools (nice to have)
Benefits
Equity package
Comprehensive healthcare benefits (medical, dental, and vision)
401(k) plan
Flexible PTO policy
12 company-paid holidays
12 weeks of paid parental leave
$500 work-from-home stipend
Company
Northbeam
Northbeam is a platform for marketing measurement that uses machine learning for DTC and ecommerce brands.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$30MKey Investors
Silversmith Capital Partners
2025-08-11Series Unknown· $15M
2022-08-16Series A· $15M
Leadership Team
Austin Harrison
Chief Executive Officer
Dan Huang
Chief Technology Officer
Recent News
Destination CRM
2025-12-05
Company data provided by crunchbase