State of Oregon · 11 hours ago
Service Desk Analyst (Information Systems Specialist 4)
Salem | OED | Employment Building
Full-time
Hybrid
Mid Level
$5,052/mo - $7,640/mo
3+ years expThe State of Oregon is seeking a Service Desk Analyst to join their Employment Department. This role involves providing customer service and technical support to agency staff, troubleshooting technology systems, and managing day-to-day service delivery problems.
GovernmentRecyclingSustainabilityWaste Management
No H1B
U.S. Citizen Only
Responsibilities
Provide customer service and technical support for OED users and manage day-to-day service delivery problems, in person and remotely
Troubleshoot various technology systems and hardware used by OED staff, customers and partners
Install standardized computer equipment, software, and applications, including consultation and hardware acquisition
Participate in the Service Desk phone queue by fielding customer calls during assigned shifts
Document procedures and processes; provide timely documentation in ticket system of all work performed, related correspondence, and attachments
Collaborate with other IT teams, OED Business sections, and agencies
Communicate to OED users about events, planned and unplanned service interruptions, or general technical notifications via email
Educate customers on procedures and processes
Occasional in-state and overnight travel may be required
Qualification
Required
Three (3) years of information systems experience in: information technology service desk or desktop and/or remote technical support; OR
An associate degree in computer science, information technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience working in information technology service desk or desktop and/or remote technical support
Valid Oregon Driver's License; occasional in-state and overnight travel may be required
Preferred
Experience providing remote, telephone and/or in-person customer-facing support in a technical role
Experience troubleshooting and supporting end users for Microsoft Windows OS and Microsoft Office/M365 applications
Experience troubleshooting computer hardware and software issues; imaging and deploying desktop and laptop computers, and installing software
Experience documenting incidents in a ticketing system and updating or creating knowledge articles
Effective and precise writing, grammar, and verbal communication skills and ability to convey technical information to non-technical end users
Self-motivated with an ability to manage time well, multitask, and prioritize workload and to work independently under pressure of tight deadlines
Commitment to valuing diversity and promoting inclusion and equity
Commitment to customer care and satisfaction
Benefits
Work/life balance, 11 paid holidays a year, and a competitive benefits package.
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Company
State of Oregon
Official LinkedIn page for the state of Oregon. Oregon is a state in the Pacific Northwest region of the United States.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.5MKey Investors
U.S. Environmental Protection Agency
2023-10-23Grant· $0.5M
Leadership Team
William Wise
Chief Executive Officer
Kate Nass
Chief Financial Officer
Recent News
2025-05-04
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