Salesforce · 13 hours ago
CSG Product Management Director - Salesforce Premier Success Plans
Illinois - Chicago
Full-time
Hybrid
Director/Executive
$180K/yr - $262K/yr
10+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The CSG Product Management Director is responsible for driving the vision, strategy, and enhancements for the Salesforce Premier Success Plan offer, managing its portfolio and ensuring alignment with customer needs.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Direct responsibility for managing and enhancing the Premier Success Plan offer
Lead the definition and alignment of the product roadmap for Premier Success to meet broader business goals
Act as the "voice of the customer and market," working backward from customer needs to drive product innovation
Accountable for driving the growth and adoption of the Premier Success Plan offer across the customer base
Represent the product team to key internal stakeholders and ensure the Premier Success Plan meets diverse customer requirements
Partner with Sales, Marketing, Delivery, Finance, and Operations teams to bring products to market effectively
Work across all functions of the Customer Success organization to enhance the overall customer experience and value delivery
Maintain a deep understanding of the competitive landscape and industry trends to stay ahead of market shifts
Utilize strong analytical and problem-solving skills to evaluate customer feedback and offer performance data
Leverage a deep technical understanding of the Salesforce platform to align service offerings with technology capabilities
Qualification
Required
10+ years in B2B or SaaS product management
Strong understanding of Salesforce platform and customer segments (Small Business to Enterprise)
Strong data analysis and problem-solving skills
Excellent communication, interpersonal skills, and the ability to work independently or as part of a team
Preferred
M.B.A
Background in managing customer success or services-based offerings
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-22
Benzinga.com
2026-01-21
Company data provided by crunchbase