Atlassian · 7 hours ago
Senior Engagement Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$157K/yr - $204K/yr
10+ years expAtlassian is a company focused on unleashing the potential of every team through their innovative software products. They are seeking a Senior Engagement Manager to join their Advisory Services team, where the primary responsibility is to drive customer outcomes by advising clients on achieving their goals with Atlassian's solutions.
CollaborationEnterprise SoftwareSaaSSoftware
Responsibilities
Be the primary contact for your Advisory Services engagements, driving the direction throughout the engagement lifecycle. You will be the sole access point to the Advisory Services organization for your clients, facilitating collaboration and ensuring the efficient delivery of customer outcomes
Take charge of proactive scope management to ensure that the team stays aligned with the engagement vision and meets your client's desired outcomes. You will execute projects to achieve results while balancing available time and resources. Additionally, it involves identifying future opportunities for further outcomes, growth, and expansion
Accelerate time to value by applying project and program management expertise, ensuring the efficient and high-quality delivery of results for clients
Cultivate enduring relationships with clients by applying consultative skills, maintaining clear and consistent communication, and monitoring and reporting on the value generated from the Advisory Services engagement
Partner with teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
Identify and promote opportunities for service and product expansion within a client’s organization
Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
Qualification
Required
10+ years of experience within SaaS companies or similar product organizations or technology consulting firms
Track record in managing large-scale projects and programs
5+ years in Professional Services, Technical Consulting, or Success customer-facing roles
Experience managing client relationships and delivering successful project outcomes
Fluency in English
Preferred
A second language, such as Spanish, French, or Portuguese, for business communication
PMP Certification, Agile Certification (Scrum Master, Product Owner), or similar: A recognized credential that validates your ability to manage professional projects
Benefits
Health and wellbeing resources
Paid volunteer days
Company
Atlassian
Atlassian is a software company that offers proprietary software products for teamwork, project management, and software development.
10001+ employees
H1B Sponsorship
Atlassian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (351)
2024 (184)
2023 (190)
2022 (259)
2021 (156)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$210MKey Investors
T. Rowe PriceAccel
2015-12-10IPO
2014-04-08Secondary Market· $150M
2010-07-14Series A· $60M
Leadership Team
Michael Cannon-Brookes
Co-founder & Co-CEO
Scott Farquhar
Co-Founder and Board Member
Recent News
2026-01-23
Investing.com
2026-01-16
Company data provided by crunchbase