Marco Technologies · 13 hours ago
Relationship Manager
St Cloud, MN
Full-time
Hybrid
Mid Level
3+ years expMarco Technologies is seeking a Relationship Manager responsible for managing client relationships in the Print Division post-contract finalization. This role focuses on client satisfaction, retention, and value realization, acting as a trusted advisor while collaborating cross-functionally to enhance the client experience.
Cloud Data ServicesDocument ManagementInformation ServicesInformation TechnologySecuritySoftware
Responsibilities
Serve as the lead strategic advisor on client experience and relationship management post-close
Oversee the development and execution of client engagement and experience strategies throughout the contract lifecycle
Foster and maintain robust executive-level relationships with primary client stakeholders and decision-makers
Design and implement tailored engagement initiatives for assigned key accounts
Manage a strategic book-of-business plan focused on client loyalty, retention, and sustainable growth
Align engagement strategies with clients’ business objectives and evolving requirements
Monitor, analyze, and interpret client experience metrics and sentiment indicators
Proactively identify potential risks affecting account health and recommend remediation strategies to leadership
Escalate systemic or cross-functional challenges and drive resolution strategies
Act as a strategic liaison between clients and internal teams to ensure alignment of expectations
Provide comprehensive guidance regarding contract lifecycle stages, milestones, and service delivery standards
Deliver executive-level insights into best practices, optimization opportunities, and value realization
Ensure messaging consistency and alignment across all client interactions
Assess factors influencing renewal risk and retention likelihood
Supply strategic relationship insights to Renewals and Sales teams without engaging in transactional processes
Support seamless client engagement continuity during renewal discussions
Track key account health indicators and distill findings into actionable recommendations
Advise on strategies to mitigate churn risk and surface upsell or expansion opportunities
Prepare executive-level reports on client experience trends and account performance
Draft client-facing communications and executive summaries to support informed decision-making
Maintain accurate and up-to-date CRM documentation to enhance visibility and forecasting
Remain compliant with Marco policies and procedures as outlined in the employee handbook
Participate in all required company and departmental meetings
Perform additional related duties as assigned
Qualification
Required
Bachelor's degree or equivalent experience or associate degree with two to three years of experience
Minimum of 3 years in Client Success, Account Management, or a strategic customer-facing role
Demonstrated ability to exercise independent judgment and influence business outcomes
Strong executive-level communication, presentation, and relationship-building skills
Valid Driver's License, proof of personal insurance, and an acceptable driving record
Ability to own post-close client relationships and experience strategy, serving as a trusted advisor throughout the contract lifecycle to drive satisfaction, retention, and value realization
Demonstrated skill in building and sustaining executive-level partnerships aligned to client business objectives
Proven capability to develop and execute tailored engagement strategies for key accounts, analyze client sentiment and experience signals, and proactively mitigate retention and renewal risk using independent judgment
Strong judgment and influence skills to interpret account health indicators, identify systemic risks, and recommend corrective actions to leadership while influencing cross-functional alignment without operational ownership
Exceptional executive-level written and verbal communication skills, including the ability to deliver guidance on contract lifecycle, service expectations, and optimization opportunities, while ensuring consistent messaging across all client touchpoints
Analytical ability to synthesize qualitative and quantitative data into actionable insights, evaluate renewal probability factors, and provide strategic advisory support to Sales and Renewal partners without performing transactional activities
Strong collaboration and documentation skills, including acting as a strategic liaison between clients and internal teams and maintaining accurate, timely CRM records and executive-level summaries to support decision-making and forecasting
Preferred
Experience with CRM systems, such as Salesforce
Company
Marco Technologies
Marco is a technology services company that specializes in hosted/cloud services, managed services, business IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Wyatt
Chief Executive Officer
Chris Burns
Associate Sales Representative
Recent News
2025-12-08
2025-04-28
Million Click
2022-07-27
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