Agilent Technologies · 4 hours ago
Customer Service Admin, Career
US-TX-Cedar Creek
Full-time
Hybrid
Entry Level
$20.77/hr - $32.45/hr
1+ years expAgilent Technologies is a leading company in the field of technology, and they are seeking a Customer Service Admin to interface with customers and handle various service functions. The role involves managing customer service requests, investigating claims, and ensuring proper documentation while adhering to company protocols.
BiotechnologyHealth CareHealth DiagnosticsLife SciencePharmaceutical
Responsibilities
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions
Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
Responsible for investigating customer internal and external claims resulting in RMA, credits, and debits. Complex research and resolution. Will work closely with internal supervisors for corrective action and internal quality improvement
Will adhere to Agilent protocol for proper approvals and documentation
Will be responsible for AFO, LAR IDO, and other IDO accounts
May be responsible for booking orders, upselling or cross-selling products and/or processing quotes
In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products
Resolves problems by applying established policies, procedures and tactics
Other duties as assigned
May require ability to read/write in one or more languages
Qualification
Required
May require some higher education or specialized training/certification, or equivalent combination of education and experience
1+ years of relevant experience for entry to this level
Candidate must have strong attention to detail and quality mindset
Benefits
Eligibility for bonus
Stock
Benefits
Company
Agilent Technologies
Agilent Technologies addresses the scientific and laboratory management needs of analytical scientists and clinical researchers.
10001+ employees
H1B Sponsorship
Agilent Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (56)
2023 (58)
2022 (70)
2021 (64)
2020 (53)
Funding
Current Stage
Public CompanyTotal Funding
$500M2019-09-05Post Ipo Debt· $500M
1999-11-26IPO
Leadership Team
Mike McMullen
CEO and President
Padraig McDonnell
President and CEO
Recent News
2026-01-16
Research & Development World
2026-01-09
Company data provided by crunchbase