Fute · 4 hours ago
Director of Client Operations- Orthopedic Urgent Care
Raleigh, NC
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expFute is a healthcare organization seeking a licensed Physician Assistant to lead their Orthopaedic Injury Express Urgent Care service line. The Director of Clinical Operations will oversee clinical services across multiple clinics, ensuring high-quality patient-centered care and operational efficiency.
Staffing & Recruiting
Hiring Manager
Daisy Jones
Responsibilities
Provide executive leadership and hands-on oversight for clinical services across all clinics, including our Orthopaedic Injury Express Urgent Care locations, ensuring efficient, high-quality, patient-centered care
Lead daily operations for Injury Express Urgent Care centers in multiple Triangle locations, including real-time problem-solving and resolving issues that affect patient care, provider efficiency, or clinic flow
Directly supervise, mentor, and performance-manage Advanced Practice Providers (APPs), clinical leaders, and staff (in partnership with HR)
See and treat orthopedic urgent care patients independently, using your expertise—including interpreting X-rays and managing acute injuries
Build and adjust staffing models, schedules, payroll, and coverage to support all clinics and service lines effectively
Oversee hiring, onboarding, training, and ongoing development for clinical teams
Act as the key liaison between physicians, APPs, staff, and leadership to improve workflows, scheduling, and operational efficiency
Lead process improvements to enhance patient flow, care quality, and efficiency in urgent care and clinic settings
Manage surgery scheduling workflows, partnering with teams to optimize block time, reduce cancellations, and use tools like LeanTaas, Surgimate, or IQSC
Create and refine standard operating procedures (SOPs) for clinical operations, referrals, staffing, and EMR workflows
Collaborate with the EMR team to optimize systems, train staff, and drive adoption of updates
Track labor costs, overtime, and key metrics; implement solutions to control costs and boost performance
Partner with physicians, leaders, and marketing to grow the Injury Express brand and expand services
Ensure full compliance with regulations (HIPAA, quality standards, etc.) and foster a culture of safety, accountability, and continuous improvement
Qualification
Required
Licensed Physician Assistant in North Carolina (active, unrestricted)
Graduation from an accredited PA program
Board certification
Active DEA license
At least 5 years of orthopedic clinical experience (clinic and/or urgent care settings)
Solid understanding of orthopedic clinic and urgent care operations
Comfort with EMR systems and data-driven decisions
Preferred
5+ years in clinical leadership or management
Experience leading urgent care, multi-site operations, or similar fast-paced settings
Background in staffing optimization, performance management, service line growth
Familiarity with healthcare regulations, accreditation, risk management, and quality improvement
Experience with Athena EMR is a plus
Benefits
Competitive salary based on experience
Bonus eligibility
Comprehensive health benefits (medical, dental, vision, life insurance)
Short-term and long-term disability
401(k) with company match
HSA/FSA options
CME allowance and paid professional development
Company
Fute
Welcome to FuteGlobal! At FuteGlobal, we are dedicated to connecting top talent with leading organizations worldwide.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase