Kuehne+Nagel · 11 hours ago
Sea Logistics Customer Care Specialist, Import
Brisbane, CA
Full-time
Onsite
Entry, Mid Level
$28.85/hr - $33.65/hr
2+ years expKuehne+Nagel is a global leader in logistics, ensuring efficient movement of goods and vital deliveries. The Sea Logistics Customer Care Specialist, Import plays a key role in responding to customer inquiries, troubleshooting issues, and collaborating with teams to enhance customer experience.
Responsibilities
Responding to Inquiries: Promptly respond to customer inquiries through various communication channels, maintaining a high level of professionalism and empathy while providing accurate and timely information
Troubleshooting and Resolution: Effectively troubleshoot and resolve customer needs and issues in a timely manner, employing creative problem-solving skills to deliver optimal solutions, including handling escalated issues with tact and diplomacy
Collaboration: Foster ongoing collaboration with other teams, including sales, operations, marketing, and technical support, to address customer issues and enhance the overall customer experience
Documentation and Record-Keeping: Maintain detailed and accurate records of customer interactions and issues in the customer service management system to facilitate effective follow-up and resolution
Results-Driven Environment: Thrive in a results-driven environment where meeting or exceeding individual and team performance goals is the norm, including response times, customer satisfaction, and quality metrics
Impact on Customers: Provide prompt, professional, and empathetic responses to customer inquiries to enhance their overall experience
Furnish accurate and timely information to empower customers to make informed decisions and utilize our products and services effectively
Efficiently troubleshoot and resolve customer needs to minimize disruptions and maximize satisfaction
Financial Excellence: Provide quotes to customers, and monitor revenue versus costs
Customer relations: Establish and build Customer relationships while supporting the Sales team
Reporting (refining/reviewing Customer requested reports generated from the system)
Qualification
Required
2+ years of freight forwarding experience
2+ years of customer service experience
Excellent communication skills
Customer focus with a proactive and positive attitude
Benefits
Health and welfare benefits
401k retirement savings plan
Tuition reimbursement
Incentive compensation for eligible roles
Company
Kuehne+Nagel
With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.
10001+ employees
H1B Sponsorship
Kuehne+Nagel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Marcus Bennett
CEO + President Kuehne+Nagel North America
Robin Moens
VP, Regional HR Business Partner Sea and Air Logistics NAM
Recent News
2024-04-24
2024-03-21
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