Gap Inc. · 9 hours ago
Sr. Manager, Infrastructure Enablement - Middleware, Messaging and Workload Automation
Dallas-Coppell/Vari
Full-time
Onsite
Senior LevelGap Inc. is seeking a Sr. Manager for Infrastructure Enablement who will be responsible for the health, reliability, and evolution of the company's enterprise data integration and middleware platforms. This role will oversee service ownership for middleware, messaging, and workload automation platforms, ensuring they meet business and performance expectations.
ApparelE-CommerceFashionLifestyleRetail
Responsibilities
Own end-to-end service health, availability and reliability outcomes for enterprise middleware, messaging and workload automation platforms, including real-time, batch and event-driven integrations
Act as the primary Gap escalation and decision authority for middleware and integration services delivered by our managed services partner
Ensure platforms meet defined SLAs, SLOs and peak-readiness requirements, including seasonal and business-critical events
Provide service ownership across enterprise integration technologies, including:
Real-time messaging and streaming platforms (e.g., Confluent (Kafka), IBM MQ)
Batch scheduling and workload automation (e.g., Broadcom dSeries Workload Automation or equivalent)
Middleware and integration frameworks supporting application and partner connectivity
Ensure reliable, secure and scalable data movement across on-premises, cloud and external partner ecosystems
Govern managed services delivery by:
Setting service expectations and standards
Reviewing operational performance, incidents and trends
Driving accountability for remediation, root cause elimination and continuous improvement
Partner with managed services leadership to balance demand, capacity, risk and technical debt while protecting Gap’s business priorities
Drive improvements in observability, monitoring, alerting and error handling to reduce incidents and mean time to recovery
Ensure integration platforms are designed and operated with resilience, recoverability and security as first-order concerns
Participate in incident, problem and post-incident reviews for integration-related events, ensuring clear ownership and corrective actions
Lead platform modernization efforts, including:
Cloud-native integration patterns
Event-driven architectures
Automation and standardization
Platform rationalization where appropriate
Contribute to multi-year infrastructure and integration roadmaps aligned to business and product strategy
Partner closely with application engineering, data engineering, SRE, infrastructure, security and architecture teams to enable reliable integration capabilities
Ensure compliance with internal and external standards (e.g., PCI, SOX, data protection requirements)
Contribute to governance forums, capacity planning and strategic initiatives related to integration and middleware services
This role operates within a managed services model, where day-to-day platform operations and Level 1-Level 3 support are delivered by a strategic service partner
The Sr. Manager provides service ownership, governance, prioritization and escalation leadership, rather than performing hands-on platform administration
Accountability is focused on service health, reliability and outcomes, with execution carried out through established operational runbooks and delivery teams
Qualification
Required
Proven experience owning or leading enterprise-scale middleware, messaging or integration platforms in a hybrid-cloud environment
Strong understanding of real-time, batch and event-driven integration patterns and architectures
Demonstrated success operating in a managed services or vendor-led delivery model, with clear ownership of outcomes
Ability to lead through influence in a highly matrixed, global organization
Experience partnering with third-party service providers and holding them accountable to defined service expectations
Strong operational mindset with experience in availability, resilience, incident management and continuous improvement
Excellent communication, collaboration and problem-solving skills
Preferred
Experience with Confluent, IBM MQ, enterprise schedulers (e.g., Broadcom dSeries Workload Automation) or similar middleware platforms
Exposure to cloud-native integration services and streaming platforms
Familiarity with observability, automation and SRE-aligned practices
Cloud certifications or relevant platform certifications (Azure, GCP, OCI or middleware technologies)
Company
Gap Inc.
Gap Inc., a house of iconic brands, is the largest specialty apparel company in America.
Founded in 1969
10001+ employees
H1B Sponsorship
Gap Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (117)
2023 (151)
2022 (142)
2021 (111)
2020 (80)
Funding
Current Stage
Public CompanyTotal Funding
$2.25B2020-05-07Post Ipo Debt· $2.25B
1978-01-13IPO
Leadership Team
Richard Dickson
Chief Executive Officer
Sven Gerjets
EVP, Chief Technology Officer
Recent News
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2026-01-17
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