Revolution Technologies · 17 hours ago
ICAM Operations Support Engineer (Tier 1/Tier 2)
Fort George G. Meade, MD
Full-time
Onsite
Senior Level
$150K/yr - $154K/yr
7+ years expRevolution Technologies is seeking a Systems Engineer I with an Active TS/SCI clearance with polygraph to provide 24x7 Operations Center support for ICAM systems. This role involves monitoring systems, troubleshooting issues, and delivering Tier 1 and Tier 2 technical support to customers and development teams.
DeliveryHuman ResourcesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide 24x7 monitoring and operational support for ICAM systems
Deliver Tier 1 and Tier 2 technical support for enterprise identity and access services
Support customers integrating with Enterprise and IC Attribute and Authorization services
Assist end users with access and authentication issues
Support development teams by troubleshooting and resolving issues related to REST services
Manage and track incidents and requests using JIRA
Provide customer support via phone, email, and chat
Create and update technical documentation and Confluence pages
Qualification
Required
Active TS/SCI clearance with polygraph
Bachelor's degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline
Minimum of 7 years of experience as a Systems Engineer on programs or contracts of similar scope, type, and complexity
In lieu of a bachelor's degree, 5 additional years of Systems Engineering experience may be substituted (total of 12 years' experience)
Analyze system applications and perform troubleshooting
Understand and clearly communicate complex software systems
Develop and maintain technical documentation
Train and educate customers on software capabilities
Gather, understand, and define customer requirements
Work independently in a fast-paced operational environment
Preferred
Online and telephone customer support
Public Key Infrastructure (PKI)
Attribute-Based Access Control (ABAC)
Entitlements Management
LDAP directories
SQL and basic database querying
RESTful services
Ticketing systems (JIRA, Redmine, ServiceNow)
Linux operating systems
Benefits
Medical, dental, and vision coverage
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Flexible work schedules (onsite, hybrid, or remote as dictated by position)
401(k) and company-funded life insurance
Generous Paid Time Off (PTO)
Tuition and training assistance
Employee referral bonuses
Pet insurance
Employee discount programs
Company
Revolution Technologies
Revolution Technologies is a staffing and recruiting company that offers contract staff augmentation and permanent staffing solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ted Parker
Founder & Chief Executive Officer
Miles Toshie
Executive Vice President/Partner
Recent News
EIN Presswire
2025-12-17
Company data provided by crunchbase