Zendesk · 14 hours ago
Senior Data & Analytics Analyst
San Francisco, CA
Full-time
Onsite
Senior Level
$134K/yr - $200K/yr
6+ years expZendesk is a company that powers billions of conversations with brands, and they are seeking a Senior Data & Analytics Analyst to partner with regional marketing leadership. The role focuses on using data to drive go-to-market strategies, evaluate marketing performance, and lead operational processes to meet pipeline and revenue targets.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Act as a strategic business partner to marketing and company leadership by proactively analysing performance, translating data into clear, compelling insights, and delivering actionable recommendations that drive informed decisions and accelerate progress toward business goals
Own the creation and maintenance of Tableau dashboards that transform complex marketing performance data into compelling, insight-driven stories that enable executives and marketers globally to see, understand, and act on what truly drives growth
Evaluate marketing campaigns based on industry best practices, proactively providing actionable recommendations to improve performance, and deep analyses to improve engagement with marketing content, funnel metrics, and likelihood to buy
Drive smarter investment decisions by transforming budget management into an insights‑driven process that ensures marketing dollars are focused where they create the greatest ROI
Act like an owner in driving strategic planning processes through data-driven recommendations (e.g. annual growth planning, headcount planning, budget planning, quota setting)
Establish strong working relationships with peers in other Operations teams and cross-functional partners (revenue operations, sales leadership, finance and SDR management) to achieve objectives
Stay up-to-date with the latest marketing trends, technologies, and best practices, and continuously look for opportunities to improve our marketing efforts
Qualification
Required
Bachelor's degree in computer science, mathematics, economics, engineering or related degree is a plus
6+ years experience in marketing/analytics
Advanced proficiency in Tableau and SQL
Understanding of the Marketing funnel end to end
Understanding of the B2B lead to opportunity and sales process
Strong communication and data visualisation skills; can easily create powerful visualisations that transform complex data into easily consumable, actionable insights
Ability to effectively solve complex problems from high-priority strategic initiatives
Experience in communicating effectively and presenting to Senior Executives
Ability to build strong partnerships and collaborate with stakeholders and teammates
A do-whatever-it-takes attitude to deliver exceptional quality on time and on budget
Excellent organisational and time management skills, and attention to detail
Motivation to stand out from the crowd, disrupting the norm to help the business win
Preferred
Proficiency in SAS/Python/R is a plus
Benefits
This position may also be eligible for bonus, benefits, or related incentives.
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
Chief Technology Officer
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
Company data provided by crunchbase