Qumulo · 11 hours ago
Professional Services Engineer II - US
United States
Full-time
Hybrid
Mid, Senior Level
$81K/yr - $121K/yr
5+ years expQumulo is an unstructured data platform that helps enterprises manage exabyte-scale data. They are seeking a Professional Services Engineer II who will be responsible for delivering customer onboarding, installations, training, and other professional services to ensure clients maximize their investment in Qumulo solutions.
Big DataCloud Data ServicesCloud StorageData ManagementData StorageEnterprise SoftwareSoftware
Responsibilities
Own the delivery of a broad range of professional services, including installations, training, and consulting to ensure customers get the most from their Qumulo deployment
Deliver deployments in both cloud and on-premises environments, leveraging infrastructure-as-code tools like Terraform and CloudFormation for cloud-based deployments to enable scalable, consistent customer outcomes
Requires strong communication skills, both verbal and written
Work with Customer Success Managers (CSMs) and Implementation Project Managers (IPMs) in the successful delivery of professional services. Requires impeccable preparation
Work with customers to coordinate customer onboarding, installation, and training. This role will ensure that customers derive maximum value from their investments in Qumulo and are successful with their product. Requires strong attention to detail
Share guidance with customers on data center best practices as they relate to Qumulo solutions. Requires broad knowledge on a number of disciplines, combined with expertise in the Qumulo product
Accurate and detailed accounting of the PS engagement via customer reports
Contribute to the development of the Qumulo professional services practice by sharing and actively participating in reviews and new product initiatives
Provide feedback to engineering and product teams on product gaps and areas of improvements
Qualification
Required
5 years + of Professional Services or IT delivery experience, specifically in data center environments
Deep understanding of data center infrastructure: servers, switches, networking and directory services such as Active Directory or LDAP
Enterprise storage expertise: hands-on experience with Qumulo or NAS solutions in a physical environment, including SMB, NFS and permissions
Advanced networking: understanding of and ability to troubleshoot networking components, including VLANs, LACP, MLAG, and high-speed switching
Linux and Windows systems administration: understanding of components and deployment
Scripting & automation: familiarity with scripting for automating tasks
Hardware troubleshooting: ability to diagnose physical component failures if these are encountered during a customer deployment
Customer facing excellence: proven experience in a field-based role, acting as the primary point of contact during high-stakes installations
Stakeholder management: interpersonal skills to interact successfully with data center managers, network admins and executive stakeholders
Communication: strong written and verbal skills for documenting 'As-Built' configurations and performing knowledge transfers (KT) to customers
Problem solving: A 'can-do' attitude with the ability to solve complex technical problems independently while at a customer site with limited resources
Detail oriented: ability to understand, manage and maintain infrastructure layouts
Travel flexibility: Ability to travel up to 50% - 75% for customer engagements, averaging 5-8 trips per month
Company
Qumulo
Qumulo provides a file data platform for multi-cloud environments with large scale file data.
201-500 employees
H1B Sponsorship
Qumulo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (1)
2022 (9)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$347.3MKey Investors
BlackRock Private Equity PartnersNorthern Light Venture CapitalKleiner Perkins
2020-07-16Series E· $125M
2018-06-06Series D· $93M
2017-04-04Series C· $30M
Leadership Team
Douglas Gourlay
President and Chief Executive Officer
Kiran Bhageshpur
Chief Technology Officer
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