Spectris · 16 hours ago
Customer Support Engineer
USA_Home Working, NJ
Full-time
Hybrid
Mid Level
3+ years expMalvern Panalytical is a part of the Spectris Group, focusing on innovative scientific instrumentation. The Customer Support Engineer will be responsible for installations, repairs, and maintenance of complex analytical instruments while ensuring excellent customer communication and support.
ElectronicsManufacturing
Responsibilities
Repair and maintenance of complex scientific and analytical instrumentation
Perform installation of equipment from delivery to sign-off
Respond to customer by telephone within 4 hours to evaluate problem
Perform preventative maintenance per maintenance schedule
Inform appropriate personnel on all problems using ESCALATION procedure
Maintain manuals
Submit electronic paperwork timely and accurately
Maintain excellent communication with Regional Manager on all matters
Process parts return and repair in accordance with all policies and guidelines
Keep customers well informed on any open issues
Manage direct account responsibility with minimal supervision
Assist in different areas within the District
Repair and maintain analytical instrumentation with little or no supervision
Perform all the above duties in accordance with applicable ISO9000 directives and company policy
Ability to lift up to 50 lbs
80 % Travel (including Overnight Travel and some international travel)
Qualification
Required
At least 3-5 years of experience in electronics or in the electro-mechanical field and/or recent and relevant class work
Excellent customer relationship skills including, communication, accountability, and the ability to understand customer needs and how best to handle these
Ability to lift up to 50 lbs
80 % Travel (including Overnight Travel and some international travel)
Preferred
Bachelor's degree preferred, AAS Electronic Technology or equivalent
Any previous education or experience in chemistry or a chemistry lab is a plus
Benefits
Competitive salary
Employer matched 401(k) savings
Medical and dental coverage
Tuition reimbursement
Company
Spectris
Spectris is a supplier of tech instruments, test equipment, and software for the industrial applications.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$400M2025-07-02Acquired
2024-11-11Post Ipo Debt· $400M
1988-11-29IPO
Leadership Team
Ken Smith
President, Asia Pacific
Recent News
2026-01-16
2026-01-09
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