Marvel Marketers · 5 hours ago
Account Manager - Client Relations
United States
Contract
Remote
Mid, Senior LevelMarvel Marketers is dedicated to driving marketing success with cutting-edge technology solutions, and they are currently seeking a passionate Account Manager specializing in Marketing Automation and Talent Solutions. The role involves managing client relationships, overseeing onboarding, and ensuring client satisfaction while driving strategic growth and performance.
AdvertisingAnalyticsConsultingContentMarketing
Responsibilities
Oversee the management and strategic growth of key client accounts within the marketing automation landscape
Oversee the management and strategic growth of key client accounts within the talent solutions landscape
Define and establish clear objectives for client engagement, success metrics, and long-term account and talent planning
Navigate and manage complex client needs, balancing strategic initiatives with tactical daily management
Act as a primary stakeholder in developing the marketing automation strategy and/or talent solutions strategy ensuring it aligns with both client and company objectives
Facilitate smooth onboarding of new clients, ensuring they are fully integrated into our systems and familiar with our marketing automation tools
Develop and manage onboarding plans that customize solutions to meet client business objectives
Work with the PM on Project to Build Kick off Decks and Contribute or help Build Template Library for scale of recurring client business use cases
Run Weekly Status Calls with our Clients
Constantly assess client experiences and satisfaction with our services to ensure alignment with their strategic objectives
Proactively adjust strategies based on client feedback and performance metrics
Develop independent relationships with our clients outside of our amazing Teams Domain expertise
Listen to what is meant, not what is said, when different
Relieve clients of the burden of decision making by inheriting their business problems
Become the clients right hand without becoming their task master
Become the clients Advisor while effectively negotiating Win (Consultant), Win (Client) Win (Marvel Marketers) Outcomes
Monitor and report on contract renewals, focusing on maintaining high retention rates and identifying opportunities for contract expansion
Understand that renewal is a direct function of retention and satisfaction
Understand that we are a referral based organization so our target retention rate is 100% . . . Not only possible, but demonstrated in our tenure
You will be responsible and accountable for Growing the Account across several metrics: Revenue, Stakeholders, Team, Referrals, Testimonials, Across Logos, Across Service Offerings
Lead and mentor a team of consultants, project managers, and support staff across your projects
Promote a culture of high performance and continuous improvement
Promote a culture of excellence and calmness
Understand that the function exists for when things break, not for when things are all operating perfectly
Understand the importance of your role sitting squarely between our clients who pay our bills and our employees who deliver amazing service every day
Understand that consultants are your team members not your proxy to the client
Oversee financial aspects of client accounts, including budgeting and forecasting, ensuring profitability and efficient resource utilization
Be comfortable with math, numbers, margins, allocation, utilization, budgeting, negotiation, forecasting, burn rates and expense management
Identify and resolve issues that arise with client accounts, escalating them to appropriate internal teams when necessary
Implement strategies to mitigate and prevent potential future issues
Identify risk proactively, not through the client
Enable internal teams to be successful with accurate measured recommendations
Work closely with HR and People Managers to resolve problems efficiently, effectively and with compassion
Collaborate with internal teams to ensure that the right resources are available and aligned to meet client needs
Advocate for your clients and figure out how to work with ANY profile, not just the ones you like to work with
Bring accurate forecasts and requests to resource request management
Prepare and deliver comprehensive quarterly business reviews to clients, highlighting successes, areas for improvement, and strategic advice for upcoming quarters
Align marketing automation strategies directly with client business outcomes, ensuring that all initiatives support the client’s overall business goals
Maintain Metadata on your client throughout the engagement to accurately understand what matters to them most
Understand how to tell a story of success
Expert Presentation Building and Deliver Skills
Ability to Command a meeting/ call /Video/ room crucial
Ability To be seen as a senior trusted member critical
Within 1 Quarter, you should be able to hold advanced high level conversations about Marketing Automation (Regardless of Platform) and Talent solution strategies for our clients, regardless of role
You will accomplish this not only because you will be immersed with clients, but also have genuine intellectual curiosity, acumen and interest in learning the domain of your stakeholders
You will be expected to understand the value of standing on your own feet with clients, instead of relying on the consultants when engaging clients about their problem statements
You understand the importance of clear cohesive emails
You understand when to leverage meetings, versus pings, versus video, versus docs
You do not make math mistakes
You listen actively and pivot real time to the changing needs of the client
You are self-driven and do not require micro management
You update your salesforce opportunities and follow processes understanding the impact this has on others’ jobs
Qualification
Required
Bachelor's degree in Marketing, Business Administration, or relevant field
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
Experience with CRM software (e.g., Salesforce, HubSpot) and marketing automation platforms (e.g., Marketo, Pardot, Eloqua)
Solid experience with G Suite, and MS Office (particularly MS Excel) and CRM software
Experience delivering client-focused solutions to customer needs
Proven ability to manage multiple account management projects at a time while maintaining sharp attention to detail
Excellent listening, negotiation, and presentation abilities
Strong verbal and written communication skills
Expert Escalation management Skills
Very Comfortable with Ambiguity and Change. The Role will move around the org as it grows
Be Nice
Be Positive
Be Passionate
Be #Excellent
Company
Marvel Marketers
Marvel Marketers is a marketing company that provides creative content, technology solutions, events marketing, and data analysis.
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ⓜ️ Maneeza Aminy
CEO
Wasif Khan
Chief Operating Officer
Company data provided by crunchbase