Information Technology Service Desk jobs in United States
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Convergenz · 2 hours ago

Information Technology Service Desk

positionPensacola, FL
timeContract
remoteHybrid
seniorityEntry Level
date3+ years exp

Convergenz is seeking an Information Technology Service Desk professional to operate in a fast-paced, 24/7 environment as the first point of contact for Enterprise Technology Services. The role involves providing technical support, resolving IT issues, and assisting employees with service requests.

Human ResourcesStaffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Bryan Benabe, CIR
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Responsibilities

Provide technical support and troubleshooting via inbound calls, web queues, outbound outreach, and email
Resolve issues using available tools and resources; escalate when necessary
Document work using standard PC applications
Participate in weekly team meetings and follow ETS policies
Perform other related duties as needed

Qualification

Basic IT knowledgeTroubleshooting skillsServiceNow experienceITIL knowledgeCustomer service experienceMultitasking abilityCall center experienceFrontline support backgroundIT terminologyVerbal communicationWritten communicationTeamworkIndependent work

Required

Basic IT knowledge and troubleshooting skills
Familiarity with enterprise systems and IT terminology
Strong verbal and written communication abilities
Ability to multitask accurately in a high‑volume environment
Works well independently and in a team

Preferred

3+ years Tier 1 support experience
Call center or frontline support background
ITIL knowledge
ServiceNow or similar ticketing system experience
Experience in fast-paced customer service

Company

Convergenz

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Convergenz is a staffing and recruiting company providing contract, contract-to-hire, and permanent placement services.
dateFounded in 2000
location
Vienna, Virginia, USA
people-size201-500 employees
web-link
http://conv.com

H1B Sponsorship

Convergenz has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Greg McGuire
Co-Founder and Managing Partner
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William Hsiung
Chief Financial Officer
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Recent News

ACN Newswire
CNERGENZ Berhad Posts RM36.9 Million in Revenue for 1Q FY2022
2022-05-28
ACN Newswire
CNERGENZ Berhad IPO Shares Oversubscribed by 40.32 Times
2022-05-16
ACN Newswire
CNERGENZ Berhad launches Prospectus for ACE Market IPO
2022-04-29
Company data provided by crunchbase