Progressive Insurance · 2 days ago
Senior Customer Experience Strategist
United States
Full-time
Remote
Mid, Senior Level
$81K/yr - $108K/yr
5+ years expProgressive Insurance is dedicated to helping employees move forward and live fully in their careers. As a Senior Customer Experience Strategist on the Commercial Lines Web Presence team, you will develop strategies for innovative digital experiences and collaborate with various teams to enhance customer acquisition efforts.
Auto InsuranceAutomotiveCommercial InsuranceHealth InsuranceInformation TechnologyInsuranceLogistics
No H1B
U.S. Citizen Only
Responsibilities
Develop and collaborate on strategies for designing, developing, and releasing innovative digital experiences
Help small business owners obtain the commercial insurance coverage they need
Work with collaborators across the business in content, development, UX, and analytics to advance the direct acquisition customer experience roadmap
Prioritize high-priority projects supporting personalization, A/B testing, and AI-enabled digital acquisition experiences on ProgressiveCommercial.com and other direct customer acquisition avenues
Qualification
Required
A minimum of eight years of related professional work experience (e.g., definition and delivery of products through digital, voice, and agent channel experiences)
{OR} Bachelor's degree or higher and a minimum of five years of related professional work experience (e.g., definition and delivery of products through digital, voice, and agent channel experiences)
Preferred
Proven experience shaping customer experience strategies that drive digital acquisition and conversion
Hands‑on experience designing, executing, and interpreting tests within personalization and A/B testing platforms (e.g., Monetate, SiteSpect, Adobe Target, Optimizely)
Demonstrated ability to apply AI technologies to solve digital customer acquisition challenges and improve end‑to‑end customer journeys
Strong analytical skills with the ability to synthesize insights from multiple data sources to identify experience optimization and growth opportunities
Proven experience managing digital product roadmaps and collaborating with cross‑functional teams to deliver digital experiences with moderate to high technical complexity, from requirements definition through production release
Benefits
401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off, including volunteer time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Onsite gym & healthcare at large locations
Company
Progressive Insurance
Progressive Insurance is a property and casualty insurance provider.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Quigg
Chief Strategy Officer
Kaitlin Marvin
Senior Manager of Data and Analysis - Data Strategy
Recent News
2026-01-20
St Pete Catalyst
2026-01-09
Morningstar.com
2025-12-12
Company data provided by crunchbase