PNC · 12 hours ago
Incident & Problem Consultant
Two PNC Plaza (PA374)
Full-time
Onsite
Mid Level
3+ years expPNC Bank is committed to delivering the best experience for its customers and fostering an inclusive workplace culture. The Incident & Problem Consultant will develop and manage the incident and problem management program, oversee incident requests, and coordinate strategies for improving process effectiveness.
BankingFinanceFinancial Services
No H1B
Responsibilities
Develops, implements and manages the incident and problem management program, staff and operations
Reviews and oversees incident requests, priorities, escalation and resolution activities. Leads complex problem identification, evaluation, analysis and resolution producing
Coordinates with others on strategies to improve change management, process effectiveness, and build action plans for incident recovery
Develops and implements incident action plans; ensures the delivery of solutions in a timely manner. Ensures that root cause and trend analysis is determined; provides reports on root cause and trend analysis in a timely manner
Monitors and improves documentation and reporting processes for incident status and results
Qualification
Required
3+ years of relevant / direct industry experience
University / college degree or a comparable combination of education, job specific certification(s), and experience (including military service)
Bachelors
Preferred
Change Management
Communication
Debugging
Problem Solving Tools
Process Improvements
Relationship Building
Root Cause Analysis (RCA)
Trend Analysis
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-17
The Orlando Sentinel
2026-01-17
WSJ.com: US Business
2026-01-17
Company data provided by crunchbase