American College of Education · 16 hours ago
Student Success Coach
United States
Full-time
Remote
New Grad, Entry Level
$23.07/hr - $23.07/hrAmerican College of Education is a leader in professional development through online programs, committed to delivering high-quality, affordable, and accessible education. The Student Success Coach is responsible for providing student support, ensuring retention and outreach, and collaborating with various departments to address student needs.
Education
Responsibilities
Provides student support throughout the student life cycle from Enrollment through Graduation
Provides technical support associated with MyACE Portal, Canvas, ACE email, and the ACE mobile app
Accountable for onboarding activities for new and re-entry students
Directs students to financing options and assists with finance/payment related questions
Maintains proactive contact strategies with individual students to assist them with strategies for success at ACE
Responds to inbound student inquiries immediately and provides assistance to students with any program or success related questions or challenges
Maintains knowledge of programs offered, policies and processes to support the student life-cycle
Manages at-risk students and provides outreach and support
Accountable for the expectations outlined in the Student Success Coach Expectation Policy
Qualification
Required
A Bachelor's degree is required
Customer service experience required
Excellent presentation skills both verbal and written
Ability to develop professional rapport with students
Ability to multi-task and meet deadlines; displays a high level of accuracy
Knowledge of MS Office: Word, Excel, and Outlook
Benefits
Medical, dental, & vision Insurance
HSA and FSA options
Paid parental leave
Paid volunteer time
Tuition reimbursement & reduction programs
Generous PTO
401k and employer match
Full-service wellness and EAP program
Employee recognition and awards programs
Employer paid life & AD&D insurance
Short-term disability
Employer paid long-term disability
And more..
Company
American College of Education
American College of Education is an online, regionally accredited college.
Founded in 2005
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Bain Capital Double Impact Fund
2026-01-08Private Equity
Leadership Team
Bryce Peterson
Chief Financial Officer
Tony Miller, MSL
Vice President, Field Operations and Partnerships
Recent News
Company data provided by crunchbase