INFICON · 1 day ago
Order Management Specialist (Hybrid)
East Syracuse, NY
Full-time
Hybrid
Entry Level
$44K/yr - $56K/yr
1+ years expINFICON is a leading provider of innovative instrumentation and sensor technologies. The Order Management Specialist is responsible for managing customer relationships and processing orders, ensuring a professional experience for customers through effective communication and organization.
ChemicalElectronicsEnterprise SoftwareHardwareManufacturingSoftwareTelecommunications
Responsibilities
Enter and process all incoming orders, process credit memos and returns, credit card orders
Completing freight, international shipments, Consolidation shipments
Answering to customer calls via phone and/or email with a professional demeanor and replying in a timely manner
Be a part of a project team that assists new and existing operational topics to help further enhance our customer's experience
Bring new ideas and process and be open to change while embracing new technologies and processes
Provide excellent troubleshooting when a circumstance arises that needs resolution for customers and internal departments
Must have excellent relationship-building and professional demeanor
Professional communication via email, phone and in person
Qualification
Required
1+ years of experience in an Order Processing Customer Service role
Proficiency in Microsoft Office suite (including Word and basic Excel)
Preferred
SAP or other software platforms
Excellent computer know-how
Benefits
Profit sharing bonus with a target of 10%
Ongoing green initiatives
Flexible work hours
Health and wellness programs
Competitive compensation
Relocation assistance
Discretionary bonus
Major medical
Dental
Health
Vision
401K
Vacation and sick time
Tuition reimbursement
Company
INFICON
INFICON provides world-class instruments for gas analysis, measurement and control.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$41MKey Investors
Bay Partners
2003-09-24Post Ipo Equity· $15M
2002-02-19Post Ipo Equity· $26M
2000-11-09IPO
Leadership Team
Oliver Wyrsch
CEO
Recent News
2025-12-09
Company data provided by crunchbase